At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Are you an accomplished AI and Machine Learning specialist who thrives on turning groundbreaking machine learning advances into real-world impact? We’re seeking a Senior AI and Machine Learning Engineer to help shape the future of our AI-driven products and solutions. If you’re drawn to building state-of-the-art technology that solves meaningful challenges—and you want to work alongside collaborative, visionary teammates—you’ll feel right at home with us.
What You’ll Do:
- Lead Cutting-Edge AI/ML Projects
- Collaborate on end-to-end development of AI/ML products, including requirements gathering, prototyping, model training, testing, and deployment.
- Drive innovation in areas such as search using embeddings and vector search, ChatBOT/VoiceBOT solutions (Completions, RAG, Fine-tuning), and process automations.
- Deliver Impactful Generative AI Solutions
- Leverage your 12+ months of Generative AI (LLM) experience with major platforms (Gemini/GCP, OpenAI/Azure) to build next-level applications.
- Design prompts (one-shot, multi-shot) and integrate advanced techniques like adapter tuning, HITL/RLHF, embeddings, and vector search to achieve breakthrough results.
- Accelerate Business Outcomes with Google Cloud Platform
- Take ownership of Generative AI model management, monitoring, and deployment on Google Cloud Vertex AI.
- Analyze and optimize large-scale datasets with BigQuery (SQL, BQML, Looker Studio), bringing data-driven insights to enhance model performance.
- Influence the Full Product Lifecycle
- Collaborate cross-functionally with business stakeholders, user teams, and technical partners to ensure smooth releases and ongoing improvements.
- Participate in an Agile environment—engaging in story grooming, prioritization, and release planning for continuous product evolution.
- Integrate & Scale
- Seamlessly integrate your solutions with internal web, IVR, call center systems, and more.
- Ensure robust testing and documentation to maintain high standards of reliability and user satisfaction.
Why Join Us:
- Make a Real Impact: Your work will directly influence products relied on by businesses and customers globally.
- Grow Your Career: We foster an environment that embraces curiosity, learning, and professional development. You’ll get exposure to advanced technologies and the freedom to innovate.
- Collaborative Culture: Work alongside a diverse, mission-driven team that values creativity, open communication, and the pursuit of excellence.
- Innovation & Ownership: We champion ownership from idea to implementation, empowering you to drive meaningful change.
If you’re ready to shape the future of AI and Machine Learning—and want to do so in an environment that celebrates creativity and continuous learning—we’d love to hear from you. Apply today and let’s redefine what’s possible in AI together.
What We’re Looking For:
- Educational Background:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 3+ years of hands-on experience delivering ML solutions in areas like data classification, image classification, data extraction, and search/chat.
- Deep Expertise in AI/ML:
- Solid foundation in Neural Networks (RNN, CNN, GANs), Transformers, Reinforcement Learning, Transfer Learning.
- Proficient in Python and major ML frameworks (TensorFlow, PyTorch, Caffe, Theano).
- Skilled in advanced Generative AI techniques, prompt engineering, tuning, embeddings, and vector search.
- Google Cloud Proficiency:
- Expert in Vertex AI for model deployment, monitoring, metrics, and management.
- Experienced with BigQuery for data analytics, pipeline orchestration, and dashboards.
- Familiarity with GCP services including GKE, Auto ML, App Engine, Pub/Sub, Cloud Functions, Cloud Data Store, and SQL.
- Strong Collaborative Spirit:
- Demonstrated ability to partner with diverse teams (product, UX, business) and articulate complex technical concepts clearly.
- Agile mindset with a passion for continuous learning, iterative development, and knowledge sharing.
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
