Senior Lead - TPM

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Technical Program Manager - BFCM
Seeking a Senior Lead Technical Program Manager to lead our Black Friday Cyber Monday (BFCM) readiness efforts. As a founding member of our TPM team, you will play a critical role in ensuring our product remains performant and reliable during the peak season for us and our customers. You will partner closely with Engineering, Product, and Customer Support to define and execute a comprehensive BFCM strategy, including:

• Performance and Load Testing: Define and execute rigorous load testing strategies and schedules to identify and mitigate performance bottlenecks.
• Capacity Planning: Collaborate with Business Intelligence and Engineering to ensure adequate capacity to handle peak traffic.
• Incident Management: Develop and refine incident management processes specific to BFCM, ensuring rapid response and resolution.
• Risk Assessment and Mitigation: Proactively identify and mitigate potential risks to platform stability during BFCM.
• Cross-functional Coordination: Facilitate communication and collaboration across all relevant teams to ensure alignment and execution.

Ideal Candidate:

• Experience as a Technical Program Manager in a high-growth, SaaS environment.
• Proven track record of successfully managing large-scale, complex technical programs, ideally with a focus on performance and reliability.
• Strong understanding of cloud infrastructure, distributed systems, and performance testing methodologies.
• Experience with incident management and crisis communication.
• Excellent communication, collaboration, and problem-solving skills.

Technologies/ Skills:
Our tech stack at Klaviyo includes Python as the primary language, Django for the backend, React on the frontend, and everything is hosted on AWS. Experience with these tools, or a background in similar high-performance SaaS environments, is highly preferred.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$198,000 - $297,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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