Senior Lead Technical Program Manager

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Senior Lead Technical Program Manager to be part of making this happen.   

The Senior Lead Technical Program Manager will manage and lead programs to drive the engineering development and implementation process for a subsystem and component of a product or service offering.  Involvement lasts throughout all stages of a product’s lifecycle including ideation/concept, modifications, upgrades and maintenance of the product or product line.

The Senior Lead Technical Program Manager will manage and lead strategic programs and initiatives within our cybersecurity software and services organization.  This role is responsible for planning, executing, and delivering complex programs that align with business objectives, customer needs, and regulatory requirements.  The ideal candidate will drive cross-functional collaboration, ensure program alignment with company strategy, and manage risks and dependencies to deliver high-quality security solutions on time and within budget.

LOCATION: This role is open to Remote-Canada & Hybrid-Waterloo, ON, CA.

Primary Responsibilities and Duties

• Strategic Influence & Thought Leadership – Guides executive decision-making on product strategy, technology investments, and long-term roadmap planning.

• Enterprise-Wide Program Management – Oversees multiple complex initiatives spanning business units, ensuring strategic objectives are met across products and teams.

• Technical Due Diligence – Leads deep dives into system architecture, performance, and scalability to assess risk and feasibility for high-impact initiatives.

• Executive & Stakeholder Alignment – Communicates trade-offs, investment rationales, and progress updates to C-suite and board-level stakeholders.

• Mentorship & Organization Impact – Develops best practices, frameworks, and coaching initiatives to elevate program management capabilities across the company.

• Lead and manage large-scale cybersecurity programs from initiation through completion, ensuring alignment with company objectives.

• Develop and maintain program roadmaps, timelines, and deliverables, ensuring effective coordination across engineering, product management, marketing, legal, sales and customer success teams.

• Oversee program governance, risk management, and compliance with industry security standards and regulations.

• Define and implement best practices for program execution, tracking, and reporting, ensuring visibility and accountability.

• Serves as the primary point of contact for program stakeholders, facilitating communication and alignment across business units.

• Manage budgets, resource allocation, and vendor relationships to optimize program efficiency.

• Drive continuous improvement initiatives to enhance program execution, team collaboration, and customer satisfaction.

• Serves as the central resource with design, process, manufacturing, test, quality, and marketing as the product(s) move to production and distribution.

• Designs, develops, and manages activities for a specific product or group of products from product definition and planning through production, release, and end of life.

• Coordinate activities of supporting project teams and internal and external development partners.

• Track progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.

• Mentor direct and interdisciplinary team members.

Key Skills

• 5+ years of software and/or content product management, application development, or related technical experience.

• Strong understanding of cybersecurity concepts, frameworks, and technologies.

• Understanding of project and program management skills and methodologies

• Expertise in program management methodologies (Agile, SAFe, etc.) and tools (JIRA, Confluence, Aha!, etc.).

• Ability to navigate complex stakeholder environments, ensuring effective communication between technical and non-technical teams.

• Strong analytical and problem-solving skills to identify risks, dependencies, and optimization opportunities.

• Excellent leadership, negotiation, and change management skills to drive execution and adoption of cybersecurity initiatives.

• Experience communicating and representing work to leadership, framing discussions to gain valuable feedback, and experience working with technical management teams to develop systems, solutions, and products.

• Analytical and problem-solving experience with large-scale systems

• Proficient in building trust and establishing relationships across multi-disciplinary teams.

• Aptitude towards establishing and leading teams through multi-disciplinary relationships including product management and engineering to drive product programs.

Key Competencies

• Strategic Thinking – Ability to align programs with business goals and industry trends.

• Execution Excellence & Drive for Results – Track record of delivering high-impact programs on schedule and within scope

• Collaboration & Influence – Ability to work effectively with cross-functional teams, senior leadership, and external partners.

• Risk Management – Proactively identify, assess, and mitigate program execution risks.

• Adaptability & Organizational Agility – Ability to navigate evolving challenges and rapidly changing business needs.

• Exceptional Communication Skills

Minimum Qualifications

• 15+ years’ experience in a technical or product role managing large-scale software deployments

• 15+ years of experience in program / project management, with at least 10 years in software development

• Bachelor’s degree required in Computer Science, Cybersecurity, Business, or related field

Preferred Qualifications

• PMP, PgMP, or SAFe certification

• Experience in cybersecurity is a plus

• Prefer degree in a technical area

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• Flexible time off and paid volunteer days 

• RRSP and 401k match 

• Training and career development programs 

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 

• Robust Employee Assistance Program (EAP) with mental health services 

• Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

• Background checks are required for this position.  

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.