Senior Lead, Program Management

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
We are seeking an experienced Senior Leader, Program Management to join our team. The successful candidate will have a wealth of experience in program leadership, masterfully influencing and working across the business, has a deep understanding of fintech ecosystems, and a proven track record of successfully setting strategy, and managing teams across a set of complex initiatives. As the Senior Lead of Cash Customer Operations' (CCO's) Program Management Team you will provide leadership, guidance, and strategic direction to a diverse group of Program Management Leads, team members, cross-functional teams and stakeholders while ensuring alignment with organizational goals.
You Will

• Lead the strategy and oversee execution of the Program Management function which supports our Cash Customer Operations (CCO) business
• Lead and coach a team of Program Management Leads - developing their skills, enabling their growth, and ensuring the team delivers high quality, timely work
• Drive strategic relationships and influence across a variety of stakeholders, including executives, product, engineering, operations, and customer facing team leadership
• High level understanding of Cash products, overall strategy and roadmap to properly assess, pivot, and assign resources across the Program Management team
• Influence the refinement of the operating model across operational teams such as Program Management, Portfolio, Technical Project Management and various other operational delivery teams
• Lead through frequent, fast change: identifying information needed to make decisions in an ambiguous environment, in order to support the velocity of product development at Cash App.
• Facilitate communication and collaboration among a diverse set of cross-functional teams and stakeholders.
• Make data-driven decisions to optimize resources and regularly review and analyze team program performance against established metrics

You Have

• 10+ years of experience leading program management or similar function
• Proven experience applying program management best practices and strategies within a growing organization
• Ability to influence across a diverse set of stakeholders to create buy-in and drive appropriate decision making in alignment with Cash level priorities
• Strategic thinker with the ability to manage ambiguity, risk, and frequently changing business landscape
• Thoughtfully sets a vision, adjusting where necessary, working through blockers, simplifying for self and others
• Successful track record of understanding, applying and driving adoption of traditional change management best practices
• Utilize data and information to inform decision-making with a focus on achieving results
• Excellent oral and written communication and narrative storytelling skills that instills confidence from key partners; Exceptional emotional intelligence that drives trust, partnership and results across cross-functional teams.
• Proven ability to foster collaboration and build effective working relationships
• Bachelor's degree in a relevant field
• Certification in project/program/change management (e.g., PMP, PgMP, LSS, CCMP)
• Familiarity with regulatory compliance and information security

Technologies We Use and Teach

• Google Suite
• Slack
• Looker
• Jira
• Salesforce
• Notion
• Asana
• Airtable
• Snowflake
• LucidChart

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$148,700 - $223,100 USD
Zone B:
$138,300 - $207,500 USD
Zone C:
$130,900 - $196,300 USD
Zone D:
$123,400 - $185,200 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, and TIDAL, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.