As a Senior Analyst KYC Operations, you will oversee and ensure the efficient execution of KYC processes while maintaining compliance with regulations. You will handle complex cases, and ensure adherence to SLAs. Responsibilities include reviewing complex client files, updating operating processes, and addressing knowledge gaps through targeted training. You will participate in projects, test new tools, and provide effective onboarding for new team members. Additionally, you will coordinate with stakeholders such as the Go-to-Market team, Product, and Compliance as needed.
Key Responsibilities
• Daily Operations and Risk Management:
- Review and analyze complex client files, including high-risk accounts. Ensure the smooth running of KYC operations, meet daily goals, and escalate high-risk cases to Compliance.
- Maintain compliance with evolving regulations by staying updated on KYC rules and internal policies.
• Team Leadership support and Coordination:
- Collaborate closely with the Team Leader and oversee KYC processes, including client onboarding, reviews, event management, and ongoing monitoring, all while adhering to SLAs.
• Process and Knowledge Improvement:
- Assess and manage customer-related risks by implementing rigorous KYC controls. Recommend corrective actions or mitigations for identified risks.
- Take responsibility for updating operating processes as needed. Address knowledge gaps within the team through targeted training, support, and the onboarding of new team members.
- Train and mentor junior KYC analysts, providing technical guidance and ensuring their professional development.
- Share KYC knowledge with other teams, particularly the Go-to-Market team, to foster alignment and understanding across the organization, and to streamline collaboration and operations.
• Project Participation and Tool Management:
- Participate in projects as directed by the Team Leader, report progress, and lead the testing of new tools before implementation.
- Ensure effective training and integration of new joiners into KYC operations.
• Reporting and Communication:
- Regularly report to the Team Leader on operational issues, and project progress ,ensuring transparency and informed decision-making.
• Stakeholder Coordination: Coordinate with various stakeholders, such as the Go-to Market team, Product, and Compliance, on demand, to align KYC operations with broader organizational goals and ensure effective communication.
As we are an international team, please submit your application and CV in English.
About Spendesk
Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 300+ employees based in Paris, Berlin, London, Hamburg, and remote. We’ve raised over €260M from leading investors, and been named a French tech unicorn. And we’re not stopping there!
About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!
- Lunch 60% funded by Spendesk (Swile Card)
- Alan Premium health insurance
- A Gymlib pass to let off steam after a productive day at work
- Access to Moka.care for emotional and mental health wellbeing
- Access to Vendredi allowing us to change the world
- Latest Apple equipment
- Great office snacks to fuel your day
- A positive team to work with daily!
Diversity & Inclusion
At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.
What We Do
Spendesk is the complete spend management platform that gives 100% visibility into company spend. With Spendesk, you get a 7-in-1 solution with corporate cards, invoice payments, expense reimbursements, budgets, approval, reporting, compliance, and pre-accounting in one simple, scalable solution. Trusted by thousands of businesses from start-ups to established brands, Spendesk is designed to save time and money across the entire spending process with 100% visibility, built-in automation, and an easily adopted approval process. Ultimately businesses that use Spendesk empower every employee to be accountable for the financial fitness of the company.
Check out CFO Connect— a community for finance leaders with regular meetups, helpful content and an exclusive Slack channel. Learn more: http://www.cfoconnect.eu/
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