Senior IT Systems Engineer

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/

Cyara’s Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

We are seeking an experienced Senior IT Systems Engineer skilled in Azure administration, Identity and Access Management (IAM), Mobile Device Management (MDM), Networking (especially Cisco firewalls), and automation. This role is responsible for designing, implementing, and maintaining our IT infrastructure, ensuring high performance, security, and reliability. The ideal candidate will have a solid background in Azure cloud management, network security, and automation scripting to enhance system efficiencies.

Let's talk about the role and responsibilities:

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Azure Administration

• Manage, monitor, and optimize Azure resources, including VMs, storage accounts, and networking components.
• Implement Azure governance, security, and cost-management best practices.
• Handle Azure AD integration, hybrid identity setup, and single sign-on (SSO) configurations.
• Troubleshoot and resolve Azure-related issues, ensuring high availability and performance.
• PowerShell and Bash scripting.




Mobile Device Management (MDM)

• Deploy, manage, and troubleshoot MDM solutions such as Microsoft Intune or other equivalent platforms.
• Develop and enforce mobile device policies, ensuring compliance with corporate security standards.
• Handle the onboarding, management, and decommissioning of mobile devices, laptops, and tablets.
• Collaborate with security teams to implement policies for data protection, encryption, and remote device management.




Automation and Scripting

• Develop scripts and automation workflows using PowerShell, Azure CLI, or other scripting tools to streamline repetitive tasks.
• Automate deployment, configuration, and monitoring processes within Azure, OKTA, MDM and other cloud services.
• Implement monitoring and alerting systems to proactively manage system health and respond to issues swiftly.




Operational Support and Optimization

• Provide high-level support and troubleshoot complex issues, working closely with internal teams to resolve critical IT infrastructure incidents.
• Analyze performance metrics and identify areas for improvement in cloud infrastructure and IAM/MDM configurations.
• Stay up-to-date with the latest trends, best practices, and tools in cloud technology, IAM, MDM, and automation.
• Document and communicate processes, workflows, and configurations to ensure knowledge sharing and operational continuity.




Networking and Cisco Firewall Management

• Design, configure, and manage network infrastructure with a focus on Cisco firewalls.
• Implement security policies, VPNs, access control lists, and firewall rules to secure network traffic.
• Monitor network performance and security, performing troubleshooting and resolving connectivity and firewall-related issues.
• Collaborate with the network team on incident resolution, network optimization, and security policy updates.
• Work with Information Security, PeopleOps, and Business Operations to develop automated onboarding and offboarding processes. 
• Build and maintain cross-functional relationships with internal teams to drive initiatives. 
• Assist in the ongoing evaluation and management of major vendor relationships and outsourcing arrangements. 

Let’s talk about your skills/expertise:

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent practical experience.
• 6-8 years in IT systems engineering, with a focus on cloud administration, IAM, and MDM, networking and Automation.
• Proficiency in Azure cloud administration, including core services, monitoring, and security.
• Strong knowledge of Azure AD and IAM configurations.
• Experience with Cisco firewalls, network security principles, and VPN configurations.
• Proficiency in automation and scripting using PowerShell, bash, python.
• Strong communication and collaboration skills, with the ability to work across teams to implement best practices and optimize infrastructure.
• Hands-on experience developing automation workflow solutions using SaaS workflow frameworks and integrations for repetitive or manual tasks. 
• Experience developing automation workflows and integrations for repetitive or manual tasks. 
• Strong experience with MDM platforms like Microsoft Intune/ JAMF.
• Experience with MDM solutions to configure and manage endpoints, including Intune and JAMF.
• Strong communication and collaboration skills, with the ability to work across teams to implement best practices and optimize infrastructure.
• 2-3 years Okta administration. Experience deploying and managing identity and access management platforms (Okta).

Certifications: Relevant certifications like Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA) Security, or similar are preferred.

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid