Senior IT Project Manager

Join our dynamic Enterprise Technology and Services (ETS) PMO team as a Senior IT Project Manager (Network Infrastructure)!

Collaborating with the Program Director of Network Data Center and End User Services, you’ll lead technical network initiatives that drive our multi-year strategic goals.

We’re looking for someone with a solid background in managing network projects, exceptional project management skills, and a passion for delivering results in a complex, matrixed environment.

Responsibilities:

• Lead the execution of technical projects, coordinating with multiple partners, vendors, technology teams, application owners, and business partners.

• Manage projects through all phases, from business case creation to implementation, adhering to Manulife’s global governance framework and standards.

• Collaborate with project teams and key collaborators to define and manage project scope, strategy, requirements, and implementation.

• Ensure projects are completed on time and within budget while meeting delivery objectives.

• Identify, analyze, mitigate, document, and control project risks and issues, bringing up to management as needed.

• Maintain effective and regular communication with project teams, partners, sponsors, and management.

• Identify resource needs and establish roles, expectations, and goals with team members.

• Communicate clearly with all collaborators involved.

Skills and Experience:

• Minimum 5-10 years+ of industry experience in Program/Project Management with high value budgets.

• Demonstrable experience leading network infrastructure and security initiatives, including routers, switches, firewalls, SD-WAN, and various technologies such as cloud, internet, and voice.

• Solid ability to understand and address risks and issues to ensure transparency and achieve business objectives.

• Excellent critical thinking and problem-solving skills to develop actionable plans.

• Highly self-directed, with the ability to navigate disparate processes, systems, and solutions to support successful change.

• Ability to influence without direct authority, with effective negotiation and collaboration skills; shown success in building and managing relationships.

• Good ability to convey complex ideas clearly and manage the complexities of significant change, influencing individuals across business boundaries to achieve objectives.

• Excellent written and verbal communication skills, with the ability to provide updates to all levels, including senior management.

• Exceptional customer focus and commitment to quality while meeting objectives.

• Strong financial competence, with the ability to understand key measures and their relation to business drivers.

• University Degree and/or equivalent experience preferred.

• PMP (Project Management Professional) and CSM (Certified Scrum Master) certifications preferred.

• Flexibility to collaborate within a distributed team to handle queries and support processes on-call outside of regular working hours as required.

What can we offer?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, Ontario

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.