Senior IT Program Manager

Security Clearance required:Able to obtain Public Trust

Do you want to make a difference? 
Cognosante, part of Accenture Federal Services is on a mission to transform our country’s healthcare and safety systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today!

 
What is the position? 

Cognosante, part of Accenture Federal Services is seeking a Program Manager with IT experience focused on efficiently delivering high quality solutions in support of VA’s mission.  The Program Manager shall be an innovator, visionary, problem solver, collaborator, and excellent communicator. He or she shall be responsible for managing the overall performance, quality, schedule, and cost of the contract.  He or she shall be responsible for leading and managing a team of business / technical subject matter experts (SMEs) to plan and deliver services, systems development, systems/network engineering, business process reengineering, and continuous service improvement (CSI). The Program Manager shall be responsible for governance and oversight of the team to provide capability delivery lifecycle management, configuration, enhancement/development, data management, operations and maintenance, and Solution-as-a-Service. The Program Manager shall be familiar with the frameworks and best practices relevant to the scope of work (e.g., ITSM/ITIL, Agile, etc.).

What will I get to do?  

• Serve as Subject Matter Expert (SME) Contact Center Infrastructure (CCI) platform

• Lead the team designing and defining our desired architecture for the NICE CXOne Contact Center as a Service (CSaaS) configuration, to include IVR design and development and systems integrations like Quality Assurance (QA) and Workforce Management (WFM)

• Collaborate with AFS Solution Architects to help fill communication gaps between technical and non-technical resources to cover the risks of product misalignment with stakeholder requirements ensuring the solution fits the defined purpose

• Provide 24/7/365 system monitoring and planned maintenance activities per a team schedule

• Manage all personnel and ensures teams are always staffed with qualified resources to meet client program delivery expectations 

• Collaborate with client management personnel and business owners/stakeholders across the agency 

• Manage development and delivery of all program reports and deliverables 

• Communicate with team senior management on daily, weekly basis 

• Assign and evaluate work 

• Provide program recommendations based on data analytics and financial impacts 

• Develop and execute management plans

• Develop project schedules and plans, to include deliverables in task areas

• Mobilize resources to execute the work represented in the plans

• Monitor progress against the plans

• Identify and mitigate risks

• Manage cost, schedule, and performance

• Review deliverables to ensure conformance to the quality assurance plan

• Resolve support issues within its responsibility

• Provide briefings and reports of activities

  
What qualifications do I need? 

• 15 years relevant experience

• Master’s Degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline (10 years of additional relevant experience may be substituted for education)

• 5+ years automating and streamlining the software development lifecycle and managing continuous integration and continuous delivery/deployment (CI/CD)

• 5+ years’ experience with large-scale SaaS and CSaaS offerings

• Demonstrated experience managing technical / complex programs or projects

• Experience managing a portfolio of projects

• Strong customer relationship capabilities 

• Excellent problem-solving skills 

• Ability to foster collaborative work in dynamic team environment 

• Management skills to select, develop, mentor, and motivate team members 

• Ability to interact with partners and clients 

• Ability to communicate clearly with all levels in an organization, with both verbal and written communication skills 

• Microsoft Office Suite (Word, Excel, Power Point, Project, Visio, One Note, Outlook) 

• Able to pass a background check to obtain a VA Public Trust clearance 

• Project Management Professional (PMP) Certification

• IT Certifications (e.g. ITIL, ITSM)

• Experience working with the Federal Government

What additional characteristics will help me thrive?  

• Experience as a CXOne developer

• Experience as a ServiceNow developer

• Experience as a Solutions Architect

• Experience with ITSM solutions

• Experience working with the Department of Veterans Affairs

• Active clearance for Public Trust Position

What We Offer  

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:  

• Ensure optimal health and productivity of our employees   

• Support employee retention and attraction  

• Provide work/life balance to ensure our employees succeed inside and outside of the office  

Compensation

$157,210.63 - $259,402.46

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee. 

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise  

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.  

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.   

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).  

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at [email protected]