Senior IT Operations Systems Engineer

About Airalo

Alo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.

About you

We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.

About the Role

Position: Full-time / Employee

Location: Remote-first

Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits

The Senior IT Operations Systems Engineer is pivotal in helping shape the future of how our Internal Users work. The systems engineer will have a big role in building out automation within the IT organization and will be a POC/escalation point for the IT operations team. With this role being the first of its kind at Airalo, You will be responsible for helping with building out structures and processes for the team, having an eye for continuous process improvement, and always looking for ways to improve our internal user experience. If you enjoy working in a fast-paced environment, possess strong interpersonal skills, and have a passion for technology and telecommunications, we encourage you to explore further.

Responsibilities include but are not limited to:

• Identify and solve team, organizational, and business IT infrastructure problems.
• Making technical decisions on behalf of the department and organization while providing presentation support to leaders during technical discussions.
• Joint collaboration with Compliance, IT, People, and Security team members for improving automation efficiency, security posture, and vulnerability management.
• Designing and developing software that improves back office automation.
• Participate in the Global IT planning process and ensure architectural designs and principles are incorporated in enterprise implementations
• Provide senior level direction to the Information Technology team, assist with mentoring and providing technical guidance to more junior staff members
• Build roadmaps for acquiring, integrating, and implementing high-value technology and processes. Oversee efforts (e.g. proof of concepts) to measure and prove new technology value
• Create and manage access policies to improve security and adhere to compliance standards.
• Build and maintain cross-functional relationships with internal teams to drive initiatives
• Work with Security, PeopleOps and IT to develop automated onboarding and offboarding processes

Must-haves:

• 5+ years of experience in user support in a cloud-first modern IT environment
• Proven experience designing and deploying SaaS applications such as MDM and IDP Solutions
• In-depth knowledge of identity and access management concepts and practices.
• Developing automation workflows and integrations for repetitive or manual tasks
• Ability to work independently and collaboratively in a fast-paced environment.
• Team player and open to new ideas.
• Good communication skills and fluency in English.

Good to have:

• Knowledge in one of the following scripting languages - Python or Ruby
• Experience with workflow automation and Saas tools that can deliver on that such as, but not limited to Okta, JAMF/Jumpcloud, Zapier etc. (Okta & JAMF/Jumpcloud certification)
• Experience in supporting other departments with high priority projects
• Experience with HRIS systems
• Cloud computing administration experience (AWS/GCP)
• Have strong fundamental knowledge of security best practices.
• Prior work experience in telecommunications.
• Knowledge of eSIM and GSMA related technologies and services.

#LI-TE1

If you are interested in this position, please apply via the link.

Please note that our Engineering team works in the CET timezone, so candidates will need to reside in countries with the same time zone or similar to it and will need to already have permit to work in the country where they are based.

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.