Senior IT Operations Specialist

The Role:
At Apryse we rely on IT systems to power the solutions that help consumers around the world. We're seeking an experienced senior IT operations specialist who has the technological skills to help solve the toughest challenges. This person will analyze current systems and assets, analyze, diagnose and solve complex user issues, and help manage our internal systems. The ideal candidate has extensive knowledge to handle complex problems, security, migrations, and advanced industry knowledge to keep us on the cutting edge. The senior IT operations specialist will have an immediate impact on the day-to-day effectiveness of our employees.

• Advanced problem diagnosis within EMEA and APAC regions
• Root cause analysis of user issues
• Installs, configures and maintains devices
• Take responsibility for projects and solutions within the larger business initiative
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory (MDM)
• Coordinates equipment shipments and receivables, as well as processes surplus equipment in accordance with ITS procedures.

Responsibilities:

• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
• Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
• Maintains Department IT inventory system by keeping up-to-date and accurate records of serialized asset information.
• Plans and executes user office moves, adds and changes as required. This may include the involvement of ITS and local administration for large scale moves.
• Maintains and updates user account information and group permissions.
• Corresponds with users and staff concerning issue status, resolution and task completion with little need for escalation.
• Ensures docket monitor systems are functioning properly including maintenance, upgrades, and replacements as needed.
• Works with vendors to determine warranty or repair status.
• Assists in monitoring ITSM queue, verifying that issues are handled in a timely manner according to SLA guidelines; identifies trends with customer tickets; assists with escalated service tickets and complicated situations.
• Develops and assists with technical and operational solutions through collaboration with other technical services staff. Assisting with troubleshooting systems/infrastructure and computer root cause analysis by working with other technical services team members. Documents solutions and adds them to the published knowledge base. Reviews knowledge base entries for accuracy and makes updates as necessary.
• Other duties as assigned

Requirements:

• Five or more years of experience in IT operations
• Deep knowledge of management systems (ex: Microsoft Exchange, Active Directory, E5 policies), equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring
• Ability to work independently and collaboratively
• Expertise in implementing, configuring, and testing IT solutions
• Strong creative and analytical thinking
• MDM Solutions

Assets:

• Bachelor's degree (or equivalent) in information technology or computer science
• Professional certification

Benefits

• Competitive salary commensurate with experience & qualifications.
• A comprehensive extended benefits package.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• On going support for learning development so you can continue to master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac)
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment.

Company Description
As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.