Senior Implementation Manager

Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. 

Way emerged in 2020 as a solution for hospitality brands to build brand loyalty and drive new experiential revenue at scale. Since then, industry leaders such as Hyatt Hotels, Graduate Hotels, AutoCamp, Auberge Resort Collection and hundreds of others have leveraged Way’s all-in-one experiential platform to launch and scale unforgettable experiences — from hot air balloon rides above Mexico City to truffle hunting in the French countryside. 

Way has achieved significant milestones, including a $20 million Series A funding round in late 2022 backed by Tiger Global, MSD Capital (Michael Dell) at a $100m valuation, as it continues to grow triple digits year over year. 

The team is rapidly expanding and looking for focused, vision-oriented team players and leaders eager to join a fast-paced and dynamic environment where the work isn’t easy but the reward is unmatched as we transform hospitality and experiences globally. 

Key Responsibilities

• Work with the founding team to bring the company’s vision from idea to reality
• Manage internal and external stakeholders by setting and managing timelines and for implementation project plans
• Master the Way product, and be a strategic advisor to your client partners through the entire implementation phase from closed sale to go-live
• Achieve a high level of customer satisfaction while continuously serving as a customer advocate throughout their long term partnership
• Build strategic client relationships from a top-down and bottom-up approach
• Occasional travel for client visits

Basic Qualifications

• Bachelor's Degree
• 3+ years of experience in a client-facing role and/or project management
• Strong analytical, organizational and problem-solving skills
• Proficient in data analysis, interpreting results to drive meaningful conclusions
• Experience in influencing stakeholders to drive decision-making
• Candidates are required to be located in or willing to relocate to Austin, TX
• You should be excited about startups and not looking for an easy job - this is a commitment, but it’s a commitment that will set you, and as a byproduct, the company, apart from the pack

Preferred Qualifications

• A genuine interest in the experience economy
• Excellent written and verbal communication skills
• The ability to thrive in a dynamic, fast-paced start-up environment
• Very strong organizational skills and the ability to manage and develop relationships among our hospitality brand partners
• The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers
• Going above and beyond is second nature

Nice to Have

• Proficient in Spanish or French
• Experience working at a Series A or Series B start-up
• Hotel Industry operator/marketing experience

Benefits

• Compensation includes a highly competitive salary, generous equity, medical, dental, and vision coverage paid 100% by the company, 401K benefits, and other travel-related perks
• $500 Annual Experience Stipend (Can be used at any of our client partners)