Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Team Description
Role and Responsibilities
The Senior Implementation manager role will be leading the implementation and activation of Sabre Virtual Payments customers. You will work with internal and external teams to ensure our customers get the best service, projects are delivered on time and our processes are in a continuously improving mode. You will have a customer centric mindset to bring additional value or simplification to the customers.
What will you achieve?
- Managing implementation activities for all SDP customers
- Contribute to the removal of non-commercial tasks away from the commercial team.
- Coordinate with internal external teams (addressing certain implementations and support levels).
- Manage the whole implementation process for complex-big customers.
- Identify product customization needs to support the implementation. Coordinate these customizations with the product team to ensure customer satisfaction and deadlines.
- Train the customer in the solution and reporting
- Ensure first transactions to consolidate the activation of the customer.
- Managing second level support occasionally
- Support SLAs and response time measurements.
What's in it for you?
- Opportunity to have real influence in a travel fintech team that will become a game changing item in our industry
- Get a deep understanding of the B2B Travel Payment industry and being able to influence how customers make best use of our products.
- Be part of one of the world’s largest Travel and Hospitality technology company
- Opportunity to Partner, Interact and network with many important players in the payments ecosystem in both finance and technology, which includes Banks, Fintech’s, card networks, C-Level of Travel agencies, including OTAs (Online Travel Agencies), Leisure and Business agencies and key stakeholders Sabre.
Qualifications and Education Requirements
- Advanced English level both verbal and written
- Customer focus mindset.
- Exceptional communication ability
- Strategic and Analytical thinking with willingness to challenge the status quo in order to improve processes
- Knowledge on Payments and Travel Payments is a plus.
- Strong interpersonal skills, comfortable engaging with senior team members and customers.
- Knowledge and experience on process improvement.
- Capable of managing and prioritizing several competing tasks
- Positive attitude, willing to learn and step out of the comfort zone.
Nice to Have Skills:
- Understanding of the Travel Industry and the GDSs dynamics.
- Experience with Online, Leisure and Business travel agencies.
- Knowledge of Operations area in Payments: KYB process, implementation and customer success
Benefits
- Work in modern Zonamerica campus alongside all the amenities it has to offer!
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- End of Year Break
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
#LI-Hybrid#LI-VP1
Top Skills
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry.
Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions.
Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.
Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry.
We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few.
Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology.
We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
_0.png)
