Senior Impact Manager

Service Delivery and Impact 

• Implement City Year’s WSWC service model with a high degree of quality to the right students at the right time, at the assigned schoolhouses 

• Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance interventions, course performance interventions, and social emotional learning support for students 

• Set and monitor clear, measurable, weekly and monthly deliverables and action plans for AmeriCorps members to accomplish WSWC goals established by the organization and school partners through the Statement of Partnership process 

• Drive results by ensuring timely and accurate collection of quantitative and qualitative data.  Use surveys, student, school, and district level data to continually improve student interventions and whole school supports 

• Regularly observe and coach AmeriCorps members in the development and implementation of data-informed tiered interventions that improve student achievement 

Learning and Development, Impact Coaching, and Data Analytics Support 

• Support ongoing development of AmeriCorps members through a variety of learner-centered activities and trainings 

• Partner with Learning and Development delivery team to ensure successful Learning and Development experiences 

• Ability to coach corps members throughout all aspects of their work with students across implementing Whole School Whole Child best practices. 

• Conduct corps member observation and provide real time coaching and feedback 

• Assist Impact Team by helping diagnose service implementation issues by observing service and reviewing data. 

• Understand student and school data and how to utilize data to improve student and site outcomes. 

• Collaborate with site Leadership and Impact teams to support organizational best practices pertaining to data collection, utilization, and application  

• Serve as backup or temporary site representative as needed on cohort calls, meetings, and trainings as needed. 

AmeriCorps Member Program Delivery and Experience 

• Lead, manage, and coach a team of AmeriCorps members to achieve service performance standards requirements while developing their leadership potential 

• Model leadership that is animated by City Year’s culture and values, creating spaces that empower AmeriCorps members to access the power of the culture and values in personally meaningful ways 

• Utilize performance management tools to set expectations, identify strengths and areas for development, and to find ways to maximize leadership potential 

Service Partner Management 

• In collaboration with Impact Director, build and cultivate strong partnerships with teachers, principals, school officials, and other key stakeholders demonstrating an understanding of the schools priorities and working collaboratively to implement solutions that leverage AmeriCorps member talent and align with City Year Whole School Whole Child output, outcome and impact goals 

• Use student data strategically to gain support for City Year interventions and initiatives 

Organizational Initiatives & Site Support 

• Engage in structured discussions and trainings oncreating  a welcoming environment for all as a site  

• Lead on selected network initiatives, such as creating baseline trainings, collateral, and tools or serving as a leader for special initiatives for site 

• Partner with City Year Columbia departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees and school visits for potential donors 

Basic Qualifications  

In order to succeed in this role, an applicant must have the following competencies: 

• Civic Knowledge & Fluency in Education Practice & Reform:  understands national service and education environment in which City Year operates; applies industry insight to strengthen partner interactions; knowledge of education policy, public education funding, school and district operations 

• Communication: clearly articulates information and ideas orally and in writing; translates mission and vision from organization level to AmeriCorps members; inspires  broad audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback 

• Executes to Results:  accomplishes tasks on time with high quality; accepts accountability and takes initiative; achieves transformational results with students from under-resourced communities in the classroom, school, or network/multiple-school levels 

• Problem Solving and Decision Making: applies knowledge, experience, creativity, and critical thinking in solving challenges; looks beyond the obvious for answers; uses sound judgment to make well-informed, ethical decisions 

• Relationship Development:  uses interpersonal interactions to achieve mutually beneficial outcomes and advance City Year’s mission; demonstrates interpersonal relationship competence ; builds trust in critical partner relationships, including school and community partners both internal and external to City Year 

• Team Collaboration & Leadership:  values individual perspectives and encourages sharing of information and ideas; provides inspirational leadership that mobilizes varied groups towards achieving goals; builds systems and structures to facilitate collaboration across the organization 

• Talent Development: challenges and encourages professional growth of others; provides ongoing coaching to motivate others to achieve their maximum potential; takes a systematic approach to meeting the organization’s future leadership needs 

Additional Qualifications 

• Bachelor’s degree or extensive City Year experience 

• Competency and desire tas a leader for all who do this work 

• Candidates with a background in education preferred 

• Proven record of setting high expectations and holding self and team accountable for performance goals 

• Aptitude for developing  talent from all backgrounds through performance plans, reviews, and leadership opportunities 

• Commitment to and experience with community service, national service, and/or the development of young people as leaders 

• Efficient time management skills: ability to meet deadlines and prioritize multiple projects 

• Ability to adapt and excel in youthful, high energy, entrepreneurial, and rapidly-changing environment 

• Passion for education and youth development 

• Attitude essentials: growth mindset, passion for City Year’s mission, committed to teamwork, grit and resilience 

• Desire to learn; you may demonstrate strength in the above areas but must also be willing and eager to continue to be a life-long learner 

To Apply 

Qualified applicants should apply and submit a resume with cover letter  

Compensation and Benefits 

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. 

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.