Senior Human Resources Consultant

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity: 

The HR Service team is responsible for enhancing our clients’ experience using their expertise and an understanding of REI’s core product to support RE clients’ human resource needs. This team is responsible for maintaining client facing HR and Employee relation resources and provide client and/or employee compliance training as requested. This team also maintains standard operating procedures and updates training materials as it pertains to client facing resources.

The Senior Human Resources Consultant will take lead on various client facing processes, and programs to help improve efficiencies and identified process improvement initiatives. They consult with client contacts to identify enhancements to the client experience.

As a key team member of Resourcing Edge (RE), the Senior HR Consultant has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

Key Responsibilities

• Provides Human Resource support to RE clients as defined in RE HR Service support; related to investigations, governmental inquiries / charges, grievance resolution, performance and absence management, complaints of unfair employment practices / discrimination, and disciplinary action. Ensure clients maintain a favorable perception of RE’s service delivery and quality.
• Executes turnaround deliverables to clients on items such as handbooks, job descriptions, PTO policies.
• Partners with the Client Service team to help manage an ongoing long-term client relationship by working with clients and providing Human Resource support as outlined above.
• Ensures the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding compliance updates, training needs, procedural changes, etc.
• Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs as it relates to HR Services.
• Other duties as appropriate to the objectives of the role and goals of Resourcing Edge.

Required Experience

• Education and/or Experience –
  • Bachelor’s degree preferred; or 4 plus years’ experience will be accepted in lieu of degree.
  • 5+ year’s professional HR, Client Services, Account Management and/or Supervisory experience.
  • Demonstrated ability in customer service, and problem resolution is required.
• Computer Skills – To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
• Other Skills and Abilities –
  • Must be able to work in a fast-paced environment with the ability to multi-task.
  • Must have excellent oral, written, and interpersonal communication skills.
  • Must have demonstrated ability to work effectively in a diverse workforce.

Traits & Competencies

To perform the job successfully, an individual should have demonstrated the following traits and competencies:

• Teamwork – Understands the organization and its business processes, products and services and is able to explain to clients so they understand RE plans, offerings, and capabilities.
• Quality – Demonstrates completeness, accuracy, and timeliness in projects he/she leads to ensure quality.
• Safety and Security – Observes/implements all safety and security procedures.
• Initiative – Continually develop professional skills, update knowledge as new product releases occurs or product enhancements are implemented.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work by using innovative approaches and ideas.

Preferred Skills

• PHR Certification is preferred.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the OneDigital team!