At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
The purpose of this job is to provide support for HR systems and applications but primarily Workday. Activities include but are not limited to report writing, supporting configuring of business processes to meet business’ needs, troubleshooting requests or issues, working with vendor technical support to resolve system problems and/or perform routine system maintenance, maintaining error logs and resolving errors, testing of system changes and loading of data.
Roles & Responsibilities:
- 20% - Maintains business process configuration in Workday based on business requirements by working with business partners to collaboratively determine best practice business processes and approval levels considering online and mobile usage to ensure transaction effectiveness and appropriate audit trails.
- 20% - Assists project and update teams with user acceptance testing, regression testing, attending design meetings and reviewing operational impacts and plans from systems projects as needed to ensure viability of new system development and effective deployment of updates.
- 20% - Create and modify reports as requested by the business.
- 15% - Assists with organization structure, security roles, and profiles based on business needs while ensuring SOX separation of duties requirements are met by proactively monitoring security structure in Workday and making updates in the system.
- 10% - Assists other analysts in troubleshooting complex interface errors so that problem resolution can be reached before any impacts to payroll or business processes are experienced.
- 10% - Identifies process improvement or automation opportunities by reviewing supported processes, documenting the as-is and to-be processes and implementing changes in order to save time or costs to the business and/or improve data integrity.
- 5% - Reviews and validates or personally performs loads and validations of data into systems using load utility tools or programs when large amounts of data are not able to be entered timely or efficiently by keying.
Additional Duties:
- Liaison between internal customers and external vendors.
- Documents standard operating procedures for application configuration including but not limited to approval matrices to ensure consistency of system setup so that knowledge transfer and troubleshooting have maximum efficiency.
- Maintains and tracks all issues/work using standard Issue Tracking Processes.
- Other duties as assigned.
Core Requirements:
- Minimum of a 2-4 year degree required: Business Administration or Information Systems concentration or equivalent
- Minimum of 5 years experience in Human Resources Information Systems, preferably in a business system support, high-impact master data administration role and 1-2 years Workday business process support
- Knowledge of relational databases, applicant tracking systems, and report writing and in-depth knowledge and experience with Workday HCM, specifically Payroll, Time-Off/Absences & Time Tracking
- Ability to translate and thoroughly communicate strategic business ideas into technical verbiage and vice versa; ensuring there is a clear understanding of expectations for the end product
- Ability to translate business processes, audit trail requirements and approval requirements into configured HCM business processes in Workday with little to no direction
- Ability to prioritize work to ensure customers are satisfied and systems are always up and running
- Ability to analyze business and technical processes and determine ways of making them more efficient
- Ability to manage many tasks while maintaining high degrees of attention to detail, accuracy and poise under pressure
- Must have collaborative work style
- Advanced proficiency in Microsoft Excel and basic proficiency in Access & PowerPoint
- Must be able to maintain strictest confidence
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022040
Job Category:
Human Resources
Primary Location City:
Bengaluru
Primary Location Region:
Karnataka
Primary Location Postal Code:
560064
Primary Location Country:
India
Additional Posting Location(s):
Chennai NSM Block 1A
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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