Senior Group Product Manager, Jira Service Management Ops

Posted 20 Hours Ago
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Hiring Remotely in Bengaluru, Karnataka
Remote
Senior level
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Atlassian provides tools to help every team unleash their full potential.
The Role
The Senior Group Product Manager for Jira Service Management Ops leads the strategic direction of product management, focusing on incident management, AI, and automation enhancements. Responsible for decision-making across the organization, mentoring Product Managers, and overseeing programs for innovative solutions while collaborating with development teams to achieve growth objectives.
Summary Generated by Built In

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Overview
Reporting to the Head of Product JSM Ops, the Senior Group Product Manager is primarily responsible for enabling customers to implement world-class incident management capabilities. This role also explores advancements in this domain, leveraging AI, automation, alerting, change tracking, and status communication to enhance overall effectiveness.
Responsibilities
Main Responsibilities


    • Establish a strategic direction and provide clarity for the JSM Operations roadmap, ensuring that investments are balanced effectively.
    • Facilitate decision-making across the organization and various functions to enhance the growth of our Enterprise customer base in relation to JSM Operations.
    • Lead and motivate the teams that support AIOps, automation/orchestration, and DevOps tools.
    • Represent Atlassian and JSM at partner and customer events, showcasing our offerings.
    • Oversee programs that encourage teams to develop innovative solutions and provide high-quality, actionable recommendations.
    • Engage deeply in the monthly review of business performance concerning JSM's growth objectives.
    • Collaborate directly with development and design squads at all organizational levels to drive prioritization and alignment.
    • Mentor and inspire a growing team of 7-9 experienced Product Managers.
    • Act as Senior Product Manager in high-priority customer discovery and escalation meetings.


Qualifications

  • Proven experience in Enterprise Product Management, particularly in launching SaaS products at an Enterprise scale, with a focus on the ITSM sector.
  • Comfortable leading a diverse Portfolio of domains that may not be interconnected, and managing projects that span the entire organization.
  • Strong people management skills, with a passion for developing and mentoring Product Managers while holding them accountable for multiple workstreams.
  • A clear vision for your product or portfolio that provides direction and inspiration to the team.
  • The ability to translate abstract challenges into strategic initiatives and break them down into a cohesive plan that empowers teams to transform problems into user and Atlassian success.
  • A relentless ability to prioritize effectively, coupled with the technical expertise to collaborate closely with engineering to execute the roadmap you establish.
  • Exceptional communication, networking, and stakeholder management skills that enable you to craft and deliver a compelling narrative at the appropriate level to engage and inspire any audience.


Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Top Skills

Aiops
DevOps
Itsm
SaaS

What the Team is Saying

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The Company
HQ: San Francisco, CA
11,000 Employees
Remote Workplace
Year Founded: 2012

What We Do

Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.

Why Work With Us

At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.

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About our Teams

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Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.

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