Senior Games Community Manager

Company Description

Gameloft Brisbane, part of the global Gameloft family, opened in 2014 and since then has released Zombie Anarchy, Ballistic Baseball, My Little Pony: Mane Merge, and multi-award-winning The Oregon Trail™. In 2022, Gameloft Brisbane was announced as the winner of the coveted ‘Studio of the Year’ at the Australian Game Developer Awards (AGDAs).

We believe the keys to success are a great studio culture and finding a balance in everything we do, whether it's working with great people on exciting projects or enjoying the incredible lifestyle of Queensland Australia.

We're setting our sights on an exciting new direction in game development, embracing the challenges and opportunities of cross-platform innovation. As pioneers in leading Brisbane's game development landscape, we're dedicated to crafting immersive experiences that transcend traditional boundaries and engage players across diverse platforms. As we venture into this exciting phase, we're also expanding our talented team to bring to life a range of unannounced projects.

Job Description

The Gameloft Brisbane Studio have an exciting opportunity for a Senior Game Community Manager to integrate our team of community experts working on an exciting upcoming title.

As a Senior Game Community Manager you will be dedicated to building & fostering healthy communities for your game. Your key responsibilities will be defining, developing & managing the best community strategy & experiences, in order to attract cohorts of players, to keep them entertained & engaged with the game.

RESPONSIBILITIES:

Channel strategy & community management – 50%:

• Develop & deploy the community strategy for the game, including channel strategy, evergreen content approach & engagement strategy.
• Develop & produce the evergreen content approach for the social media networks you are responsible for, in equation with the game’s priorities & objectives throughout each period.
• Ensuring that the community of players has first-hand access to patch-notes, tutorials, promotions & information on events happening in the game.
• Own the content & assets creation process in order to produce a consistent flow of evergreen content for each of the channels you are responsible for, & when necessary, propose ways to optimize the content creation process to ensure a positive ROI
• Track & analyze community & content performance KPIs, & ensure steady progression quarter-onto-quarter on the channels you are responsible for.

Campaign & community activation development – 20%:

• Ideate, plan & execute community-focused activations to support the game’s major production milestones.
• Track & analyze the performance of each campaign & share learnings in order to continuously improve each campaign.
• Collaborate with other key stakeholders (influence, marketing, live ops, CMI etc.) in order to ideate & amplify community-focused activations.

Community engagement & moderation – 20%:

• Develop a conversational approach on the channels you are responsible for, to build a strong bond with key cohorts of players & followers.
• Set community performance targets in terms of: growth, engagement, overall coverage, reply times, community Csat, overall sentiment, community retention metrics & utilize tools & processes at hand in order to continuously improve performance.
• Ensuring the validity & use of all frameworks guaranteeing community safety, crisis management, customer satisfaction & game/update technical issues coverage across the channels they are responsible for.
• Analyzing conversations & identifying key insights from the community in order to improve content & community experiences on the channels you are responsible for.
• Develop & amplify UGC strategies.

Planning, Project Management, social media toolstack – 10%:

• Work with major game team stakeholders in order to plan & execute community-focused projects for the game.
• Utilize all available tools & resources at hand in order to analyze the impact of your content & community plans ; propose improvements, opportunities & challenges. 
• Conduct benchmarks & trends observations: be a proactive source of ideation for the Game’s community team, but also for the game’s marketing & management teams.

MAIN PERFORMANCE INDICATORS:

• Content performance
• Impact on game KPIs
• Sentiment
• Product feedback
• Community retention

Qualifications

• Min. 2 to 4 years of experience in a similar position, with a proven track-record of having worked with a major Licensor (adapting to processes & standards, pitching community plans, managing approval flows etc).
• A passion for gaming & gaming experiences of all kinds.
• Analytical mind & KPI driven.
• Understanding of community KPIs & how to track them.
• Understanding of social media networks & how they are used by gamers. 
• Experience on community & social media toolstack (e.g publishing tools, social listening tools, content creation tools such as Canva, Photoshop etc.).
• Relationships-driven: Build credible & trusting relationships in a fast-paced environment with a broad range of colleagues & collaborators across the company & the world.
• Fluent in English, both written & spoken.
• Ability to work in a fast-paced & international environment.
• Positive energy, team spirit & a zest of fun are a must.

Additional Information

We can’t wait to find our next great talent!

Please submit your CV, cover letter or portfolio (if applicable).

Gameloft Brisbane is an equal opportunity employer and is committed to fostering diversity and inclusivity within our work environment.