Senior Executive - Technical Support

Sinch is a leading global company in the Communication Platforms as a Service (CPaaS) and mobile customer engagement market. We specialize in enabling businesses to instantly connect with everyone around the world through mobile messaging, email, voice, and video communication. We have global reach, providing services to every phone on the planet. From life-changing experiences to time-saving solutions, we help our customers interact with people in ways that were never possible before. By joining our team, you will have the opportunity to work in a dynamic environment with diverse and exciting challenges, and contribute to shaping how billions of people engage with their favorite brands. The goal of personalizing content for all 15 billion phones worldwide is not a fairy tale! Sinch’s advanced technology platform is trusted by more than 150,000 businesses, including many of the world’s largest companies and mobile operators, to engage with their customers. In addition, Sinch has demonstrated consistent profitability and high growth since its establishment. Our core values, Make it Happen, Dream Big, Keep it Simple, and Win Together, guide our global organization and inspire over 5,000 employees across 55 different countries.

Job Summary:
We are seeking a highly motivated and customer oriented Senior Executive – Technical Support resource to join our team in India. The ideal candidate will be responsible for developing relationship with customers by resolving their queries related to product/application.

Job Responsibilities:

• Maintain customer relationship by responding to inquiries, documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering, and researching information, assembling, and forwarding information, verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously
• Improves quality service by recommending improved processes, identifying new product and service applications.
• Accomplishes customer service and organization mission by completing related results as needed.

Big Plus

Experience in CRM.

Eligibility Criteria:

Minimum 2-4 years of experience in technical support or a related field

Strong communication and interpersonal skills.

Teamwork skill with a problem-solving attitude.

This is a work from office rotational shifts 24*7 based at our corporate head office in Sector 132, Noida.

Being you at Sinch:

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.

Are you ready? Apply and join us on our journey! 

Know more about us:

• Private Health Insurance
• Training & Development
• Paid Time Off
• Travel allowances