Senior ES Product Manager

Posted 23 Hours Ago
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5 Locations
163K-224K Annually
Senior level
Cloud • Software
If you’re ready to build your future — and the future of technology — then you’re in the right place.
The Role
The Senior ES Product Manager leads the development of AI-powered Employee Success products, defining strategy, managing product lifecycle, collaborating cross-functionally, and ensuring data-driven decisions. Responsibilities include engaging customers for feedback, prioritizing features, and presenting updates to stakeholders.
Summary Generated by Built In

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for an experienced AI and Agentforce Product Manager to lead the development and lifecycle of our Employee Success (ES aka HR) Agent and AI products. This individual will be responsible for defining the strategy, building roadmaps, and working closely with cross-functional partners including Business Technology (IT), Data Engineering, 3rd party vendors, UX Design, Research and HR Centers of Excellence (COE) to deliver innovative solutions that solve ES, employee and manager needs. This Product Manager will bring high-quality products to our employees, manage their lifecycle, and continuously improve them based on customer feedback and data-driven insights. The ideal candidate is passionate about artificial intelligence and evolving agent capabilities, user-centered product design, and delivering high-impact products.

Key Responsibilities:

  • Product Strategy & Vision:
    • Define and articulate the product vision, strategy, and roadmap for AI-powered products.
    • Conduct market research and stakeholder discovery to identify and quantify opportunities for AI and Agent innovation.
    • Develop and prioritize product features and improvements based on user needs, business goals, and technical feasibility.
    • Stay up to date with technology advancements and industry trends.
  • Cross-Functional Collaboration:
    • Work closely with Business Technology, ES Data Engineering, Legal & Ethics, Research and UX Design teams to drive the product development process from ideation to delivery.
    • Engage with Change Management, Communications and stakeholder operational teams to ensure successful product launches and adoption.
  • Data-Driven Decision Making:
    • Define key performance indicators (critical metrics) and measure product performance.
    • Use data and analytics to drive product decisions and improve user experience.
    • Ensure ethical considerations in AI development and monitor for potential biases in models.
  • Product Lifecycle Management:
    • Manage the entire product lifecycle, from ideation and requirements gathering to launch, post-launch monitoring, and iteration.
    • Prioritize features, create detailed user stories, and define clear product requirements in partnership with Business Analyst team
    • Coordinate product releases and work with stakeholders to ensure timely delivery.
  • Customer & Stakeholder Engagement:
    • Engage with customers to gather feedback, understand difficulties, and find opportunities for new features and capabilities
    • Manage cross-functional teams to bring new products and capabilities from ideation to launch
    • Present product updates, roadmaps, and performance reports to executives and stakeholders.

Qualifications:

  • Experience:
    • 5-7 years of product management experience
    • Proven track record of managing products from conception to launch.
    • Experience working with data scientists, engineers, and designers to deliver product solutions.
  • Education:
    • Bachelor's degree or related experience
  • Skills:
    • Ability to translate complex concepts into clear, user-friendly product requirements.
    • Excellent communication and collaboration skills
    • Business acumen including building business cases and quantifying results with business context
    • Strong facilitation skills
    • Ability to prioritize and manage multiple tasks and projects.
    • Familiarity with Agile methodologies and tools
    • Strong analytical skills, with experience using data to inform product decisions.

Preferred Qualifications:

  • Experience with and/or knowledge of Human Resource business processes and products
  • Solid understanding of AI/ML concepts, including Natural Language Processing (NLP), Generative AI / Large Language Models, recommendation systems, etc.
  • Knowledge of ethical AI principles and practices.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $162,600 to $223,700.

For Illinois based roles, the base salary hiring range for this position is $162,600 to $223,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

Top Skills

AI
Data Analytics
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The Company
HQ: San Francisco, CA
72,000 Employees
Hybrid Workplace

What We Do

Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way.

Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business.

Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.

Why Work With Us

There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.

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