The Digital Modernization Sector has an opening for a Sr Enterprise Operation Analyst
General program information and/or position overview. This is an exciting opportunity to use your experience helping the MiSP Program. In this mission we manage IT Technical solutions for our CMS customer.
Primary Responsibilities. IT Professional who uses their knowledge of Data Center Operations to perform several key tasks/roles
- Uses various metric reports regarding status of open Incident Service Tickets to determine where performance assistance is needed in terms of assignment, aging, and resolution times.
- Will collect, organize, and maintain information and data repositories for all teams to access as needed to gain relevant mission information. Will collaborate with technical teams and customer groups on routine basis to ensure information is updated as adjustments are made, to ensure current accuracy. Will utilize information repository and information sharing systems including and similar to SharePoint, Confluence, others.
- Will perform customer on-boarding as new customer groups request to receive offered service delivery and ability to follow established processes toward increasing customer base.
- Ability to create professional, mission specific communications to high level customers and leadership in multiple forms including live presentations via communication /teleconference systems, written reporting, project updates, and additional mission related information.
- Experience in a team Lead role, providing appropriate oversight and coaching to team members
- Able to serve as a point of contact for upper management to implement procedure to wider team and lead training efforts
- Superior judgment and professionalism with complex business correspondence
- Able to be a change agent and drive new team goals
- Strong problem – solving skills and organization skills with the ability to think creatively
- Flexibility to work additional hours, as needed
- Ability to present information and respond to questions from varying levels of managers and customers
Basic Qualifications. High school diploma or equivalent and 5+ years of prior relevant experience. Experience and Knowledge of IT Service Desk Operations IT Service Ticket System Experience with systems similar to Remedy, Service Now, Jira Strong communication skills both written and verbal Data repository building and Maintenance experience Ability to appropriately self-manage schedule and task completion Strong people skills to collaborate and negotiate desired outcomes for any given objective whether teams are internal, external, or customer positioned.
Must be able to obtain and maintain a public trust clearance.
All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.
Original Posting:February 28, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $57,850.00 - $104,575.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Top Skills
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
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