Senior Engineering Manager

Ready to be a Titan?

ServiceTitan is looking for a Senior Software Engineering Manager to be part of ServiceTitan’s senior engineering leadership team, responsible for growing the global organization and delivering product excellence. We provide exciting opportunities to make an immediate impact in our rapidly growing startup and as a senior leader, you will be critical in influencing key strategic decisions. Our engineering organization is customer-focused, quality minded, growth-oriented and passionate about technology and solving complex problems.

You will lead multiple squads within the Marketing tribe as a manager of both managers and senior individual contributors. You will be primarily responsible for leading teams that focus on the marketing features of our product such as customer targeting, creation and execution of email and SMS campaigns, integration with various Telecom providers and digital ad platforms such as Google, Facebook, Microsoft, etc.

We require thoughtful, proactive leaders who support their teams, encourage exploration, and drive accountability through results. We also desire those who partner well with Product and Program Managers, Designers, and stakeholders as we run cross-functional agile teams. The very best candidates can also balance rapid iteration development cycles with high product quality expectations and who are innovative and comfortable with ambiguity.

What you'll do:

• Take end to end accountability for multiple squads (teams) project deliverables

• Mentor and guide managers and senior individual contributor engineers within your squads and occasionally assist your peers cross-team to ensure cohesive solutions

• Help your team to improve their performance as measured by both output (work commitments completed, and outcomes - positive customer impact); while holding or raising the quality bar

• Collaborate with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks and blog posts) and screening (HackerRank tests) in order to further support the global growth of the engineering organization

• Communicate effectively with developers, product managers, customers, partners, and other leaders
   

What you'll need:

• Most of your work will be leadership and management focused but you will be expected to guide the technology decisions of your team and contribute as needed (sometimes you may be asked to get your hands on the keyboard and other times you may be asked to code review)

• 4+ years of experience managing small to medium software development teams preferably in an agile environment

• 5+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)

• 10+ years of industry experience

• Excellent leadership, communication and technical writing skills

• Expert-level knowledge of:

  • Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and relational and other databases (PostgreSQL, MongoDB or any other), 

  • Experience with Typescript and React is a plus

  • Git, unit testing, debugging, profiling, performance monitoring

  • Distributed architecture best practices

  • Message queues/service bus 

• B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.