🌍 Global SaaS Company | $28M Series B Investment | 100% Remote or Hybrid (Bratislava, Prague)
🚀 #1 AI business communication platform
About CloudTalk:
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
The Challenge Ahead:
A great deal of our Product strategy is focused on leveraging AI to bring more value to our customers - like summarizing what the call was about or extracting topics of the conversation. The AI landscape is evolving quickly as do we and our AI enabled products - that’s why we are looking for a passionate Senior Engineering Manager that stays abreast of the latest technology advancements in AI.
Each Engineering team is focused on a different part of our product and each team consists of both backend and frontend engineers, QA and a Product Manager. Teams follow SCRUM with 2 weeks iterations.
Besides working in the team, each engineering leader is a part of the engineering leadership group - where we discuss how to move the whole Engineering forward with changes spanning multiple teams.
This is Do you want to be a part of it?
What's in it for you:
- Product: Be part of building the 🤖 #1 AI business communication solution.
- Leadership & Impact: Grow our Engineering Teams and collaborate closely with C-level execs.
- Community & Growth: Join a dynamic, global team and be part of our exciting journey to $100M ARR. Get a glimpse of our culture on.
What you will do:
- Manage 2 cross functional teams of software engineers and QA focused on AI
- Grow, coach, and develop the team members to help them progress in their careers
- Be actively involved in hiring engineers for your team, making sure it’s well-staffed
- Manage the team in terms of delivery
- Represent the team in planning and product meetings
- Work with the rest of the engineering leadership on engineering-wide changes
- Measure velocity and improve efficiency for the team
- Drive innovation in engineering processes and strategies
- Maintain a sustainable, healthy, and collaborative culture aligned with the company values as we navigate through hyper-growth
What we are looking for:
- Experience of serving in an Engineering Manager role
- Experience with managing a team who built an AI enabled product
- Strong technical background: experience in building complex B2B SaaS products is a big plus
- Passionate about AI - the technology is evolving really quickly and you should stay abreast of the newest advancements
- You are highly organized. With many people doing many things in a fast-moving company, strong organizational skills—both for yourself and for the team—will be required
- You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company
- You have the skills to align people with a common goal
- You are direct but careful with feedback, both given and received
Why you will love to be a CloudTalker:
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
⏳ Flexible working hours
🤩 Home office budget
💻 MacBook for work
Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️ Fitness Allowance
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
What to expect from the hiring process:
1. 30-min Interview with our Talent Acquisition Team
2. 90-min Interview with our Engineering Leadership
3. Homework
4. 120-min Interview with Homework presentation
5. 45-min Culture Call
6. Virtual Coffee with the CPTO
7. Offer
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our .
Top Skills
What We Do
Calling software for scaling businesses.
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.
The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
