About the Role:
We are seeking an experienced Senior Engagement Manager to join our team and play a pivotal role in working with our customers to build and scale our fast-growing product to shape the future of Aviatrix adoption in the Cloud Networking industry. The ideal candidate will have a strong understanding of customer management principles and practices, as well as ideally experience with enterprise software. You will be responsible for owning customer engagements from kickoff onwards and working closely with internal cross functional teams across implementation, adoption, retention and expansion project work.
Scope of the Role:
- Work with customer account leaders to determine and execute the overall strategy, manage relationships with day-to-day delivery teams, and drive business impact
- Work with implementation and solution engineering teams to deliver value realization through projects for prescriptive onboarding and adoption
- Partner with the customer team to understand their internal operations and pain points and understand where Aviatrix can have the biggest impact beyond initial implementations.
- Oversee customer onboarding, execute business review, and manage long term health of the customer base
- Own day to day delivery and manage project timelines and customer deliverables
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Create an effective feedback loop between the customer team and internal teams
- Strategically identify ways we can make customer success repeatable and solve issues for future customers
Required Skillsets and Acumen:
- Reach trusted advisor status by anticipating the customer’s needs and becoming the “go-to” person for best practices and reference architecture advice to achieve their business outcomes.
- Take ownership and manage a customer portfolio across many industries and solution patterns. Understand and relay trends in your customer portfolio and provide recommendations to our business for maximized results.
- Develop strategic relationships with stakeholders (VP and up) to understand a customer’s business.
- Organize, develop content, and lead compelling customer business reviews and executive sessions to better understand their business and technical needs while showcasing ROI to influence your stakeholders.
- Plan for customer events and launches, partnering with Product and Engineering to ensure customer success during critical moments. Work with Customers and Support to guide issues/escalations to resolution.
- Organize and lead customer onboarding to identify stakeholders, customer needs, and potential challenges. Validate the success criteria, and where needed, re-level the customers’ expectations to ensure success.
- Utilize your project management skills to drive our customer lifecycle while paying strict attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention.
- Create, own, and maintain customer scorecards to inform stakeholders, drive adoption, and message the value delivered by Aviatrix.
- Ensure open lines of communication with proactive value-added outreach to maintain your contacts and become the post-sales main point of contact.
- Maintain and leverage the knowledge of your customers’ environments and use cases to help Support and Services better serve your customers while influencing Aviatrix’s roadmaps.
- Identify and mitigate risks and blockers to product adoption to prevent revenue and account churn.
- Advocate for your customer as you coordinate across Sales, Product, Services, and Support to drive success and become the voice of the customer.
- Organize, develop content, and lead compelling customer business reviews that influence your stakeholder and showcase ROI
Ideally, you’d have:
- 5+ years of TAM or program management experience with technical aptitude. Prior hands-on technical experience is a strong plus.
- 4+ years of consulting or customer engagement experience
- Well-organized, excellent work ethic, attention to detail, self-starting and a willingness to learn.
- Strong written and verbal communication skills
- Skilled at driving the deployment of software products or solutions to large and dynamic enterprise companies
- Skilled and demonstrated success working in a remote culture
- Thrives by having regular interactions with customers and is proactive in their outreach
- 2+ years of direct technical experience or experience working closely with engineers on technical projects
- Experience operating in a fast-paced environment with high ambiguity
- Exceptional leadership, presentation and communication skills with the ability to influence cross-functional teams
- Strong understanding of generative AI technologies and their applications in enterprise settings
US Pay Range:
The US National annual base salary range for this full-time position is $137,000 - $153,400 + benefits + 401(k) match + equity. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. [Certain roles are eligible to earn sales commission, depending on the terms of the applicable plan.] The range displayed is the minimum and maximum target base salary and is applicable only for new hires for the listed position located in the US. Your Talent Advisor can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.
BENEFITS
US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.
Outside the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend
Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.
About Aviatrix
Aviatrix® is the cloud network security company trusted by more than 500 of the world’s leading enterprises. As cloud infrastructures become more complex and costly, the Aviatrix Cloud Network Security platform gives companies back the power, control, security, and simplicity they need to modernize their cloud strategies. Aviatrix is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry’s leading secure multicloud networking certification, Aviatrix unifies cloud, networking, and security teams and unlocks greater potential across any cloud.
WE WANT TO INCLUDE YOU
We embrace the fact that not everyone’s journey took the same route or started at the same place. If your experience doesn’t quite meet the requirements but the opportunity excites you and you believe you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special.
Aviatrix is a community where everyone's career can grow and we want to help you achieve your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together.
Aviatrix, Inc. is an equal opportunity employer and does not make hiring decisions based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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What We Do
Aviatrix cloud network platform delivers advanced networking, security and operational visibility required by enterprises with the simplicity and automation of cloud. More than 400 customers worldwide leverage Aviatrix and it’s proven multi-cloud network reference architecture to design, deploy and operate a repeatable network and security architecture that is consistent across any public cloud. Combined with the industry’s first and only multi-cloud networking certification (ACE), Aviatrix is empowering IT to lead and accelerate the transformation to the cloud. Learn more at Aviatrix.com.
