Senior End User Support

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

OVERVIEW

We’ve just opened a brand-new office in Warsaw—home to some of our most experienced and long-standing developers. This team has played a key role in shaping Sportradar’s success, and our new space marks an exciting chapter in our growth story.

We’re looking for an End User Support Specialist to be the local IT go-to, ensuring a smooth transition and helping the team stay productive from day one.

While you’ll work independently in Warsaw, you’ll be an integral part of our international End User Support team, collaborating across borders to deliver high-quality support in a dynamic, tech-driven environment.

THE CHALLENGE

Warsaw is a long-established tech hub for Sportradar—but the new office location is a fresh start that comes with its own complexities. As the first line of IT support on-site, your job is to help ensure the team transitions smoothly and that their tools and systems are always reliable and running at peak performance. You’ll be expected to:
 

• Provide 1st and 2nd line support for local users, troubleshooting hardware, software, and network issues
• Own daily IT operations, including device setup, software installs, and access management
• Manage procurement, asset tracking, and liaise with global IT for escalations or strategic improvements
• Collaborate with distributed teams and developers to support critical systems and platforms
• Be the friendly, reliable IT presence that keeps our Warsaw office running smoothly
• Create a good relationship with the local office management to ensure smooth operations and long-term success.

This is a unique opportunity for someone who thrives on variety, enjoys autonomy, and wants to be part of a global tech operation while directly supporting a high-performing local team.

YOUR PROFILE

• Hands-on experience in a similar role
• Knowledge of Microsoft tools (Windows 10/11, Office 365, Azure, WSUS, Intune)
• Experience with asset management tools,
• Experience with Microsoft antivirus solutions
• Multi-platform support (Windows/macOS/Linux)
• Knowledge of ITSM/ticketing systems such as ServiceNow or Jira
• Excellent troubleshooting and communication skills, fluent in English
• A positive, proactive attitude – you stay calm under pressure and always aim to improve the user experience
• A self-starter who’s comfortable owning a critical function in a new, high-impact environment
• Strong customer service skills to effectively support and communicate with users.
• Ability to work collaboratively in a remote team environment, sharing knowledge and supporting colleagues.
• Skilled in creating and maintaining documentation for processes and systems.

OUR OFFER

We know benefits matter - here’s what you can expect:

• Work in international, self-organizing teams
• Use the latest technologies and modern working methods
• Dedicated time to learn new tools and actually apply them
• Multisport, private medical insurance, team events, and more
• Flexible working hours and a strong work-life balance
• Chillout room with PlayStation, table football, and interoffice dart tournaments
• English lessons with native speakers (if needed)
• A centrally located office in Warsaw, well connected by public transport

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!