About the Role
As the Sr Enablement Manager for Customer Success, you will be accountable to design and execute a comprehensive enablement strategy for the Customer Success (CS) team. You will work with Customer Success leadership to align on priorities and build a program that brings new hires up to speed quickly, provides continuing education and addresses just-in-time training needs. You will use best-in-class training methods, build quality content and monitor effectiveness of our training programs.
In this job, you will bring these skills
- Prior experience defining, building and delivering enablement programs at a global scale.
- Have designed and administered content via a variety of modalities - virtual, in person, asynchronously.
- Solid understanding of customer lifecycle and the role of Customer Success within that journey.
- Strong communicator, highly organized and keen attention to detail.
- Possessing design sensibilities to build content that is easy to understand and consume.
- Experienced with program management tools (ex. Asana) and LMS tools (ex. Workramp, MindTickle, Highspot).
- Strong collaborator, influencer and problem solver.
- Willingness and ability to operate in a fast-paced, dynamic and high growth technology environment.
- 8+ years of training or enablement experience, including experience with Customer Success.
- Cybersecurity background preferred.
Role Responsibilities + Deliverables
- Own the Customer Success training program - outline curriculum, manage content development, acquire content sign-off from intended audience leader and deliver training for onboarding and ongoing learning.
- Build content that is easy for the learner to understand and organize materials simply and intuitively.
- Create training content by working with Abnormal Subject Matter Experts and gathering information from the sources of truth.
- Be accountable for CS materials within enablement technology (ex. MindTickle) and content platforms (ex. Highspot).
- Have a maintenance plan for content produced and ensure materials stay current.
- Develop certifications programs based on topics identified by leadership.
- Ensure content meets the learner's job needs based on their job responsibilities.
- Monitor training completion rates and collect feedback from learners.
- Measure and report on the effectiveness of enablement programs, take action to optimize results and impact.
- Consider and use a variety of training modalities (virtual, in person, Zoom).
- Maintain high standards for all work produced as enablement is a critical piece of Abnormal’s ability to grow and scale.
- Independently project manage components of the enablement program from development to launch.
- Partner with Enablement peers and collaborate on Abnormal’s common GTM Enablement approach to include training calendar, communication plans, etc.
- As needed, participate in the design and development of content for Abnormal enablement events (ex. Go-to-Market Kick-Off).
#LI-MC2
At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Base salary range:
$144,000—$170,000 USD
What We Do
The Abnormal Security platform protects enterprises from targeted email attacks. Abnormal Behavior Technology (ABX) models the identity of both employees and external senders, profiles relationships and analyzes email content to stop attacks that lead to account takeover, financial damage and organizational mistrust. Though one-click, API-based Office 365 and G Suite integration, Abnormal sets up in minutes and does not disrupt email flow.
Abnormal Security was founded in 2018 by CEO Evan Reiser, CTO Sanjay Jeyakumar, Head of Machine Learning Jeshua Bratman, and Founding Engineers Abhijit Bagri and Dmitry Chechik. The team previously built behavioral profiling and machine learning technologies at Twitter, Google and Pinterest that are being applied to solve a problem that costs organizations $1 billion per year, according to the FBI. The Abnormal Security platform stops targeted phishing, business email compromise and account takeover attacks that have never been seen before.
