Senior Enablement Manager - Channel
What you can expect
We're seeking a dynamic Channel Enablement Manager to lead the development of a comprehensive partner playbook and change management plan. This role will focus on the new capabilities we are bringing to market through our channel route. This role is crucial in transitioning our business partners to a new automated system for quoting, ordering, opportunity management, and license provisioning. Ultimately focused on increasing the ease of business for Zoom partners.
About the Team
At Zoom, the Channel Enablement team empowers our partners by simplifying processes and driving automation for a seamless experience. We collaborate with sales, operations, and product teams to create solutions that support partner success. Our goal is to deliver tools and training that help partners thrive in a dynamic digital landscape. If you're passionate about innovation and partner success, we'd love for you to join us!
Responsibilities
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Leading process mapping and workflow design implementation :
- Analyze current manual processes and mapping to new to be processes to inform systems and enablement capabilities.
- Map out new automated processes and create a clear transition pathway.
- Develop comparisons and simulations to illustrate process improvements. -
Developing and Establishing Training playbooks :
- Develop a detailed playbook with screenshots, process flows, and FAQs.
- Design and implement a change management strategy to ensure smooth adoption.
- Collaborate with internal teams and partners to gather insights and feedback.
- Create training materials and conduct sessions to support onboarding. -
Collaborating with the Partner Strategy team to deliver programs that drive behavior change and increase performance and productivity across our Partner ecosystem.
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Collaborating with the Channel Sales team to manage partner progress and success against the enablement plan.
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Consolidating of feedback, create and establish insights/reports, and utilize the right tools to provide insights and recommendations to drive cross functional joint planning.
What we’re looking for
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Have proven experience in partner enablement, change management, or similar roles with a solid understanding of B2B sales processes and partner ecosystems.
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Have excellent communication and documentation skills, including experience with project management and process improvement methodologies.
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Have experience with enablement content design, development, and delivery, with the ability to translate complex technical processes into user-friendly content.
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Be an independent and proactive problem solver; capable to implement business plans and strategies in a dynamic environment.
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Be technically proficient with an ability to utilize multiple systems, including PRM/CRM/quoting tools, Zoom’s platform, Asana and Salesforce.
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Demonstrate the ability to work in a dynamic environment while solving problems quickly and creatively.
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Be a self-starter with an aptitude for problem-solving and working cross-functionally with others.
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Have experience in the UCaaS or Collaboration industry (ideally).
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Have experience in Partner sales onboarding (ideally).
Salary Range or On Target Earnings:
Minimum:
$97,600.00
Maximum:
$225,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
04/17/25
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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Top Skills
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙
Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.
We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment.
Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
