Senior Employee Onboarding Manager

Introduction to Demandbase: 

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s a flexible, scalable ABM built for you.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and our communities. We have offices strategically located in San Francisco and New York in the US and Hyderabad in India, and we embrace a hybrid work model in these regions. Outside of these areas, we offer a remote work option and boast a significant presence in Austin, TX, Atlanta, GA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area," Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee can bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

The base compensation range for this position, not including the company bonus, is $117,000 - $153,000.

About the Role:

As the Senior Employee Onboarding Manager, you will help lead our new hire Onboarding program and processes to enable every new teammate to thrive and grow meaningful careers within Demandbase. This position reports to the Sr. Director of Learning & Development. Qualified applicants currently residing in San Francisco, Austin, or New York City are encouraged to apply. Although this is currently a remote role, at some point in the future you may be asked to come into the office 1-2 days per week.

What you’ll be doing:

The Senior Onboarding Manager oversees and enhances the company's onboarding process to ensure new hires are integrated seamlessly and effectively into the organization. This role will lead the development, implementation, and continuous improvement of onboarding programs that foster a positive employee experience, accelerate time-to-productivity and align new hires with the company’s culture and values. The ideal candidate will have extensive experience in onboarding, talent acquisition, or HR management, with a solid ability to design engaging onboarding experiences that support employee retention, engagement & productivity.

Onboarding Strategy and Program Development:

• Research, develop, and recommend a holistic approach to our onboarding new hire process, including benchmarking, research, exploration of vendor partnerships, and hiring manager enablement materials to set new hires up for success.
• Assist each line of business to develop their new-hire ramp programs further ensuring their 90-day path to productivity is efficient and effective.
• Audit and iterate on the currently structured onboarding, including pre-boarding activities, orientation, training, and integration into teams and company culture to maximize new hire ramping within the business.
• Assure that as you build upon the onboarding strategy, it supports the company’s business objectives and promotes employee engagement & productivity.
• Drive an effective first 2-days with new hires every other week, then 30-60-90 day onboarding programming that scales with a personal touch. 
• Measure the effectiveness of the ongoing onboarding program via Tangelo surveys using qualitative and quantitative data.

Building a Culture of Feedback:

• Utilize feedback from new hires, hiring managers, and HR teams to make data-driven adjustments to the onboarding program.
• Continuously evaluate and improve the onboarding process to ensure it is efficient, scalable, and aligned with best practices.

Stakeholder Management & Cross-Functional Collaboration:

• This role will interact regularly with C-level executives and department heads to ensure that onboarding strategy aligns with business priorities.
• Collaborate with hiring managers and HR teams to customize onboarding experiences based on role, department, and location.
• Work closely with Talent Acquisition to ensure a smooth transition from candidate to employee.
• Work closely with key cross-functional stakeholders, HR teammates, and external partners to build custom workflows that drive performance at various levels and business units.

Employee Engagement & Retention

• Develop and implement strategies to increase employee engagement during the onboarding process, contributing to long-term retention.
• Track and analyze key metrics related to new hire satisfaction, time-to-productivity, and retention rates.

Facilitation and hosting:

• Design and deliver live, virtual training sessions for new hires to familiarize them with company policies, procedures, tools, and systems. You’re comfortable facilitating a large group on Zoom.
• Host a weekly welcome call for all new hires and act as their point of contact for their first 6+ months here (if you don’t have the answer but know who does, your job will be to point them in the right direction).
• Strategize and execute ongoing new hire development opportunities that drive towards productivity – new hire cohort connects with executives, quarterly boot camps & workshops. You own and drive agendas to best support the new hire group.

Ongoing Learning & Development:

• Create newsletters and communications to promote and recognize new hires, manage relevant pages on the internal L&D Google site, and manage the new hire Slack channel.
• Manage and promote relevant content globally on our Dedicated Learning Days from key learning partners like Masterclass, Pluralsight, University of Digital, or Pavilion.
• This role will start with an onboarding focus and has the opportunity to grow into leading your own L&D initiatives, creating your own content and classes.
• This role will have the opportunity to expand beyond onboarding and take ownership of broader learning and development initiatives as the company scales.

What we’re looking for:

• 6-7 years of experience in onboarding or HR management.
• 4-5+ years of experience in onboarding leadership roles in high-growth environments (tech preferred).
• Strong executive presence with proven ability to influence senior leadership.
• Proven experience in designing and implementing successful onboarding programs at organizations of approximately 800 to 1600+ employees.
• Data and metrics-driven approach to improving onboarding programs.
• Excellent communication, interpersonal, and presentation skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to manage both high-level strategy and hands-on execution, as well as having strong project management skills, with the ability to manage multiple priorities and deadlines.
• Self-awareness and the ability to prioritize your growth, career advancement, and skills development; through this, you inspire and reinforce a culture of learning.
• Tangelo, Acuity, and Google Suite experience a plus (or growth mindset to learn new tools).
• Global (US, UK, India) experience a plus.

We're looking for an experienced onboarding leader who can drive onboarding transformation, collaborate cross-functionally, and make data-driven improvements that support both employee engagement and business objectives.

This is a remote role with a preference for candidates located in San Francisco, Austin, or New York City, as occasional in-office work may be required.

Benefits:

Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, no internal meetings on Fridays, and access to Modern Health and other mental wellness resources. Additionally, we offer eight paid holidays and two additional week-long breaks when all Demandbase employees in the US take time off simultaneously (the week of July 4th and the week of Thanksgiving). We also provide 401(k), short-term/long-term disability, life insurance, and other great benefits.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase:

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.

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