Senior Employee & Labour Relations Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As Senior Employee & Labour Relations Manager, you will play a pivotal role in shaping and maintaining positive labour relations across the company. You will focus on fostering governance, enhancing capabilities, and streamlining processes to ensure compliance and promote harmonious working relationships. This will include defining strategy and providing advice and guidance on works council/union/other labour relations matters; including establishing, maintaining & developing constructive partnerships with employee representatives. Your expertise and stakeholder engagement will be critical in driving the success of our labour relations initiatives.
Key Responsibilities:

• Develop and implement strategic plans for labour relations across the EMEA region and other regions as needed, aligning with the company's overall objectives.
• Continuously evaluate and refine labour relations strategies to adapt to changing regulatory environments, country priorities, industry trends, and business needs.
• Collaborate with various teams to streamline labour relations processes and workflows, improving efficiency and effectiveness by leveraging technology, outsourcing, and automation where appropriate.
• Monitor key performance indicators and metrics to evaluate the effectiveness of labour relations processes and identify areas for improvement.
• Establish and maintain robust governance frameworks to ensure compliance with collective labour laws, regulations, and company policies across all EMEA countries of operation.
• Develop and deploy training programs to enhance capabilities in areas such as negotiation, conflict resolution, and application of collective labour law.
• Foster a culture of continuous learning and development, providing opportunities for team members to expand their knowledge and expertise in labour relations.
• Build and maintain positive relationships with internal stakeholders, including senior leadership, HR business partners, people partners legal counsel, and operational teams, to ensure alignment and support for labour relations initiatives.
• Identify opportunities and provide ongoing coaching to EMEA and Global leadership on labour relations requirements, ways to enhance social dialogue and driving adoption and due process.
• Build and maintain a strong external network including peer organizations and industry specialists.

Qualifications

• Bachelor's degree in Human Resources, Labor Relations, Business Administration, Law, or a related field or equivalent experience
• Extensive experience in labour relations, with a proven track record of success in a leadership role
• In-depth knowledge of collective labour laws, regulations (including in relation to works councils), and practices across the EMEA region
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team of professionals
• Excellent communication, negotiation, and conflict resolution skills, with the ability to effectively engage with stakeholders at all levels
• Strategic thinker with the ability to develop and execute complex labour relations strategies in a fast-paced, dynamic environment
• Proven ability to drive change and influence stakeholders to achieve desired outcomes

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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