Our Opportunity:
Chewy is seeking a skilled and strategic Sr Employee Engagement Manager to join our world-class Customer Service (CS) organization! We recognize the impact of employee engagement on organizational success and are committed to enhancing our workplace culture. In this pivotal role, you will lead efforts to gather, analyze, and synthesize employee feedback and insights. You will have ownership of our Voice of the Team Member initiatives, ensuring that employee perspectives are integrated into all aspects of our operations. Your goal will be to provide actionable recommendations that elevate employee engagement and satisfaction across our organization. Reporting to the Associate Director of Employee Engagement for Customer Service, you will collaborate with CS Leadership, CS HR, and Chewy-wide business leaders to shape our organizational culture and enhance overall employee satisfaction.
As a Sr Employee Engagement Manager, you will play a pivotal role in applying Voice of the Employee (VoE) data throughout the employee lifecycle to develop innovative solutions that enhance engagement and satisfaction. There is an opportunity to use a combination of analytical skills, employee feedback channels such as empathy mapping, focus groups, and survey insights, as well as provide consulting services for our leaders.
If you want to thrive in a dynamic environment, where your recommendations and decisions work to improve employee experience and the success of CS engagement strategies, we look forward to hearing from you!
What you’ll do:
- Evaluate survey needs across the Team Member lifecycle and in support of CS wide OP project and programming
- Own end-to-end creation, build, strategy, and execution of CS surveys as needed, including engagement insights, leadership indexing, workflow processes, and organizational change insights surveys, as well as optimization opportunities in collaboration with Fulfillment Center and Corporate survey administrators
- Leverage VoE insights from key points in the Team Member journey, to improve engagement and fulfillment
- Conduct in-depth analysis to identify key drivers of employee engagement
- Collaborate with cross-functional teams and senior leadership to interpret data in the context of organizational goals
- Develop program and client level recommendations based on feedback channels.
- Organize and facilitate targeted focus groups
- Design and deploy lifecycle surveys to collect targeted feedback and translate empathetic insights into actionable recommendations
- Provide expert guidance on engagement strategies and collaborate with HR Business Partners and clients to co-create tailored solutions
- Stay updated on industry standard methodologies and implement continuous improvement initiatives to better serve Chewy’s Team Members and improve overall business outcomes
What you’ll bring:
- Bachelor’s degree or relevant industry experience
- 3+ years of proven experience in employee engagement, survey management, and data analysis
- Experience working with multiple engagement platforms and frameworks (e.g. Glint, Gartner, Gallup, etc.)
- Strong skills in empathy mapping and understanding human behavior
- Experience in conducting focus groups and designing surveys
- Exceptional consulting and solutioning skills
- Outstanding communication and the ability to work in partnership with teams across the enterprise
- Familiarity with HR technology and survey tools
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
