Senior EIP Specialist

Address

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

ESSENTIAL FUNCTIONS: 

• Responsible for working and balancing exception items (nonpost, return items, chargebacks, stop payment suspects, positive pay return items), ACH and check disputes, U.S. Treasury Check and ACH reclamations, and customer service.
• Monitor online reports to ensure proper Bank policies and procedures are followed.
• Assist other EIP Specialists with routine inquiries and issues.
• Assist training new employees and backup others within the department.
• Other duties as assigned.
• Duties and responsibilities require critical thinking and problem solving skills.
• Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill.
• Incumbent has frequent interbank contact with officers, employees and personnel from other banks.
• Contact outside the workgroup is by phone and written correspondence. 
• Physical effort is average; requires visual attention and mental concentration for extended periods of time while using computer equipment for most of the workday.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.

MINIMUM QUALIFICATIONS:       

• High school graduate or equivalent is required.
• Three or more years of deposit operations experience in an exception items or research-oriented position is required.
• Supervisory experience is preferred.
• Training in a customer service area is preferred. 
• Requires excellent written communication; working knowledge of NACHA, Reg E, Reg CC, and UCC requirements; higher mathematical and bank accounting knowledge.
• Must have the ability to look beyond the obvious to resolve more difficult exception items.
• Ability to maintain high level of confidentiality is required.
• Intermediate computer skills and 10-key by touch is also required.  
• Must be proficient using Microsoft Windows and Microsoft Office Suite. 
• Must be able to work in a demanding, fast-paced, multi-tasked environment.
• Must have strong attention to detail and organization.
• Must be able to handle stress, establish priorities and meet deadlines.
• Must have the ability to work effectively in a team environment under minimal supervision.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)