Senior Director WFM

Posted 4 Days Ago
Be an Early Applicant
8 Locations
Remote
Senior level
Aerospace
The Role
The Senior Director of Workforce Management at Probe CX will lead the strategic vision for optimizing workforce performance across the organization, focusing on customer experience, staff engagement, and overall performance enhancement through best-in-class workforce management practices.
Summary Generated by Built In

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

The Senior Workforce Director is a senior leadership role & will drive the strategic vision for optimising workforce performance across the Organisation & is tasked with implementing and leading best-in-class workforce management practices to drive optimal customer experiences, increase staff engagement, and improve performance.

We are looking for a forward-thinking, data-driven, and engaging senior leader who is passionate about enabling frontline teams to deliver amazing customer and people outcomes.

The Company
HQ: Huntsville, AL
905 Employees
On-site Workplace
Year Founded: 1999

What We Do

Radiance Technologies, Inc. is an employee-owned small business prime contractor. Radiance leads the way in developing government and commercial customer-focused solutions. Leveraging its record of technical innovation and operational expertise, Radiance Technologies offers:

• Cyber Solutions
• Systems Engineering
• Technology Development, Production, Testing, and Evaluation
• Technology Application
• Intelligence Community Support
• Government Program Support

The company’s 900+ employees in 15+ U.S. and international offices serve customers in the Department of Defense (DOD), National Aeronautics and Space Administration (NASA), the national intelligence community, the Department of Homeland Security (DHS), other government organizations, and selected commercial customers.

Radiance Technologies continues to attract and retain talented motivated employees by being an employee-owned company – founded with the idea of providing an environment, a benefits package, and a stock ownership plan that are second to none.

For more information, visit www.radiancetech.com. Radiance Technologies, Inc. – Concepts to Capabilities®

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