It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Position Overview:
The Senior Director of Technology Strategic Operations and Business Office to lead and manage the operational and financial aspects of our Technology organization. This critical role will partner closely with the CTIO and technology leadership team to drive strategic planning, operational excellence, financial management, and business administration, ensuring alignment with overall company objectives. The ideal candidate is a strategic thinker, a strong leader, and a results-oriented individual with a proven track record of success in technology operations and business management.
Job Qualifications:
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Bachelor's degree in Business Administration, Finance, Information Technology, or a related field; MBA preferred.
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10+ years of experience in technology operations, business management, or a related field, with increasing levels of responsibility.
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Proven track record of success in strategic planning, financial management, and operational excellence within a technology organization.
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Strong leadership skills with the ability to motivate and manage teams.
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Excellent communication, interpersonal, and presentation skills.
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Strong analytical and problem-solving skills.
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Deep understanding of technology trends and best practices.
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Experience with budgeting, forecasting, and financial reporting.
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Experience with vendor management and contract negotiation.
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Experience with SDLC processes is a plus.
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Knowledge of ITIL or other IT service management frameworks is a plus.
Location Requirement:
This role is located in the Greater Phoenix area. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.
Key Result Areas (KRAs):
Strategic Planning & Execution:
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Lead the development and execution of the Technology organization's strategic plan, including defining key performance indicators (KPIs), setting goals, and tracking progress.
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Collaborate with technology leaders to identify opportunities for innovation, efficiency improvements, and cost optimization.
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Conduct market research and competitive analysis to inform strategic decision-making.
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Facilitate the annual budget planning process and manage budget allocation across technology departments.
Operational Excellence:
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Oversee the day-to-day operations of the Technology Business Office, ensuring smooth and efficient processes.
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Develop and implement operational policies and procedures to optimize resource utilization and improve service delivery.
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Manage vendor relationships and negotiate contracts to ensure cost-effectiveness and service quality.
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Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
Financial Management:
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Manage the Technology organization's budget, including forecasting, tracking expenses, and analyzing variances.
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Develop and implement cost control measures to optimize spending and maximize return on investment.
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Provide financial reporting and analysis to the CIO and technology leadership team.
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Collaborate with Finance to ensure accurate financial reporting and compliance.
Business Administration:
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Oversee resource management, including headcount planning, talent acquisition, and performance management.
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Manage technology-related administrative tasks, such as procurement, contract management, and facilities management.
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Develop and implement communication strategies to keep stakeholders informed of technology initiatives and progress.
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Ensure compliance with relevant regulations and policies.
Leadership & Team Management:
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Lead and mentor a team of business operations professionals, fostering a culture of collaboration, innovation, and high performance.
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Provide guidance and support to technology leaders on operational and financial matters.
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Build strong relationships with key stakeholders across the organization.
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Must be able to collaborate in-person with occasional impromptu in-person meetings
Skills:
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Strategic Planning
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Project and Program Management
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Business Acumen
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Stakeholder Communication
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Data-driven decision making
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Risk Management
Physical Requirements
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In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
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Must be able to collaborate in-person with occasional impromptu in-person meetings
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Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
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Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
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Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
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Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
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Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
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Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
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Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.
Compensation:
DOE
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
Top Skills
What We Do
Dutch Bros Coffee is a drive-thru coffee company dedicated to making a massive difference one cup at a time. Headquartered in Grants Pass, Oregon, where it was founded in 1992 by Dane and Travis Boersma, it’s now sharing the “Dutch Luv” with more than 900 locations in 17 states. Dutch Bros serves specialty coffee, smoothies, freezes, teas, an exclusive Dutch Bros Blue Rebel energy drink and nitrogen-infused cold brew coffee. Its rich, proprietary coffee blend is handcrafted from start to finish.
In addition to its mission of speed, quality and service, Dutch Bros is committed to giving back to the communities it serves. Through its Dutch Bros Foundation and local franchisees, the company donates several million dollars to causes across the country each year.
To learn more about Dutch Bros, visit www.dutchbros.com, follow Dutch Bros Coffee on Instagram, Facebook, Twitter, & TikTok, and download the Dutch Bros app to earn points and score rewards
