Senior Director, Salesforce Core Cloud

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

We are seeking a Senior Director with deep knowledge of Salesforce Core Cloud products and best practices, industry trends, and marketing technologies to join our growing team.

The Senior Director, Salesforce Core Cloud is responsible for leading multiple workstreams of sophisticated enterprise customer engagements in partnership with large, cross-functional teams to bring digital customer experiences to life and drive results. This role will also have the opportunity to work closely with our Business Development team to support pursuit efforts.

An effective Senior Director will utilize strong interpersonal skills to demonstrate their industry knowledge, Salesforce and technical systems expertise, and understanding of digital customer experience practices to best deliver customer return on investment. The ideal candidate is dynamic and flexible with an affinity for data and process, demonstrates a strong desire to continually learn and improve, and actively seeks out opportunities to apply their knowledge and experience to individual client needs.

You must hold a current Salesforce Architect certification to be considered for this role.

Role and Responsibilities

Serve as day-to-day Salesforce Core Cloud technical platform SME to client stakeholders and internal teams

Lead technical design sessions, perform gap analysis between current and future end-states, and create architectural diagrams and other technical delivery documents

Work closely with product owners to define business requirements and build Salesforce platform solutions within a client’s digital landscape

Partner with client and internal teams to define deliverables and manage expectations

Ensure the delivery of quality technical solutions by defining coding standards and leading code reviews

Support business development opportunities by developing and estimating solutions, serving as an expert consultant, and presenting solutions to prospective clients

Maintain current Salesforce Architect certification(s)

Actively support and participate in recruitment and marketing efforts to promote and drive growth of the Salesforce team

Stay up-to-date on the latest Salesforce product news and technical capabilities 

Preferred Qualifications

5+ years of experience working with Salesforce Cloud systems as a Platform Architect, with demonstrated success leading 3+ platform implementation projects 

10+ years of experience in a CRM or software development role working with data-driven applications

2+ years of experience in a client-facing role; an understanding of overall agency structures/processes and agile project management methodologies; agency experience preferred

Expert-level understanding of the Salesforce product suite, including Sales, Service, Experience, and Marketing Clouds

Current Salesforce Architect certification required; additional Salesforce certifications a strong plus

Exposure to other Salesforce Industry Cloud capabilities (Consumer Cloud, Financial Services Cloud, Heath Cloud, etc.) a plus

Experience delivering performant and scalable enterprise-level solutions

Proven ability to design and optimize and business processes across disparate enterprise systems

Experience using the Salesforce point-and-click developer interface for configuration (Flows, Lightning Data, etc.)

Familiarity with programmatic solutions on the Salesforce platform such as Apex, LWCs, and VisualForce

Understanding of how to build solutions for large data volumes with Salesforce data loader and/or Dataloader.io 

Experience integrating using authentication patterns (SAML, SSO, OAuth)

Knowledge of integration and headless/composable architecture, as well as third-party integration tools and ETL (MuleSoft, Boomi, Informatica, Jitterbit, etc.)

Experience managing, coaching, and up-skilling teams and supporting individual team member growth

Self-driven; the ability to work independently, define a way forward, and solve problems with limited direction; proven capacity to drive results in an evolving and complex organization

Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships 

Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership

Excellent verbal and written communication skills

Digitally-savvy and well-informed on digital innovations, trends, and technologies

BA/BS degree or equivalent work experience preferred

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.

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