Senior Director, Sales, UKI

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

We are seeking an accomplished Senior Sales Director to lead our strategic sales efforts across UK and Ireland accounts. This is a high-impact leadership role, responsible for driving growth within our largest enterprise accounts. The ideal candidate will be a proven big-account sales leader with deep experience in complex deal execution, account strategy, and leading high-performing teams.

Key Responsibilities:

Strategic Leadership & Sales Execution

• Lead, develop, and inspire a team of senior Account Executives focused on Genesys’ most strategic enterprise customers.

• Drive large, complex enterprise deals with a focus on cloud transformation and AI-driven CX solutions.

• Own executive-level relationships with key accounts, positioning Genesys as a trusted partner for customer experience innovation.

• Develop and execute strategic account plans to maximise revenue and long-term growth.

Team & Deal Leadership

• Build and lead a high-performing big-account sales team, fostering a culture of excellence, collaboration, and results.

• Coach and mentor team members, ensuring they have the skills, tools, and support to succeed.

• Oversee major deal structuring, negotiation, and closing, leveraging internal resources and executive alignment to drive success.

• Drive pipeline growth and forecasting accuracy, ensuring consistent and scalable revenue generation.

Stakeholder & Cross-Functional Engagement

• Collaborate closely with cross-functional teams including marketing, solutions consulting, customer success, and professional services to deliver exceptional value to customers.

• Work alongside Genesys’ leadership team to drive key business initiatives and ensure strategic alignment.

• Engage with partners and the broader ecosystem to enhance sales opportunities and expand market presence.

Strategic & Deal Execution Skills

• Deep expertise in large deal structuring, enterprise account planning, and executive relationship management.

• Strong ability to lead and orchestrate cross-functional deal teams in pursuit of major enterprise opportunities.

• Demonstrated success in executive engagement and influencing C-level stakeholders in large enterprises.

Additional Qualifications:

• Strong understanding of SaaS, cloud, AI, and digital transformation trends.

• Excellent communication, negotiation, and presentation skills.

• Ability to thrive in a fast-paced, high-growth environment with a focus on execution and results.

Why Join Genesys?

• Lead a team working with some of the world’s largest and most innovative enterprises.

• Be at the forefront of AI-powered customer experience orchestration.

• Join a company that values leadership, innovation, and customer success.

• Competitive compensation, benefits, and career growth opportunities.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.