Senior Director of Sales - Install Base

Who we are

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

What we are looking for

We are seeking a dynamic and results-driven Sr Director of Sales - Install base to join our team. The ideal candidate will be responsible for cultivating and maintaining strong relationships with our enterprise-level clients and looking for expansion and cross-sell opportunities within those accounts. As an integral part of our sales team, you will collaborate closely with clients to understand their unique business needs and ensure the successful adoption and utilization of our SaaS solutions to drive more business and revenue. This role is ideal for someone with experience managing accounts and driving growth through full cycle sales processes with a focus on the Healthcare, Financial Services, and Utilities industries as well as contact center environments. Additionally, we are seeking people with experience selling outbound-focused customer engagement software and those who have been tasked with maintaining a steady or increasing ARR with their customer base. 

As a Senior Director of Sales - Install Base in Acqueon you will

• Develop and nurture strong relationships with key stakeholders at the enterprise level
• Expand Acqueon’s relationships and elevate the scope and depth of relationships with senior leadership in those customers.
• Serve as a point of contact for clients, understanding their business objectives, and aligning our solutions with their strategic goals.
  
• Be the trusted partner for the customer on their use-cases and new product adoption.
• Conduct in-depth needs analysis to identify opportunities for our SaaS solutions to add value to the client's operations.
• Collaborate with internal teams, including product development and customer support, to tailor solutions to meet client requirements.
• Drive revenue growth within an assigned set of accounts (territory).
• Prepare, implement, and execute strategic account plans and update at a set cadence.
• Manage an enterprise book of customers and be responsible for revenue retention & growth.
• Identify upsell and cross-sell opportunities based on client needs and usage patterns.
• Collaborate with sales and marketing teams to develop strategies for expanding the scope of our services within existing accounts.

As a Senior Director of Sales - Install Base in Acqueon you will need

• 10+ years working with B2B SaaS enterprise customers in a Sales/Account Management role
• Demonstrated history of quota achievement as individual contributor
• Successful track record of managing and working with Enterprise customers, especially in Banking, Insurance, Healthcare, Utilities, and other B2C oriented industries
• Contact Center operations experience highly desirable
• Experience in working with complex, multi-divisional, multi-geography customers
• Proficiency in multi-tasking, prioritization, attention to detail, and organization
• Ability to influence through persuasion, negotiation, and consensus-building
• Ability to understand, explain the functionality of SaaS platforms to a variety of stakeholders
• Impressive executive presence and communication/presentation skills
• Passion for technology and for being a part of a fast-growing SaaS start-up
• Experience working with cross-functional teams (e.g. Sales, Product, Engineering, Services)
• Familiarity with Salesforce CRM, ZoomInfo and other sales, prospecting tools
• Analytical and process-oriented mind-set
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s &/or Master’s degree, MBA desirable
• Strong decision-making skills
• Self-driven, proactive nature
• Willingness to travel as needed
• Ability to work on-site in a hybrid capacity at Acqueon's Dallas location.

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.