Senior Director Program Management

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Director Program Management

What does a successful Senior Director Program Management do at Fiserv?

As a Senior Director Program Management, you will partner with the Project Readiness and Business Alignment teams to deliver value by driving the full lifecycle of multiple projects while contributing as a valued team member in adapting the way we work to as part of a dynamic business. The projects you will support will be complex, large-scale, high priority, and strategic as well as SCS internal sponsored projects. You will establish oversight mechanisms (e.g., project quality reviews, stage gates) to actively review performance of projects eliminating surprises and ensuring efforts are on track. You will own establishing executive visibility into performance, key risks/ issues for projects using state of the art reporting tools.

What you will do:

• Develop a strong partnership with key business stakeholders to ensure predictable, consistent, and successful project delivery by planning, coordinating, and monitoring large scaled and budgeted projects.
• Partner with key business stakeholders to solution new business into settlement infrastructure.
• Manage the scope during the project lifecycle, setting quality and performance standards and assessing risks.
• Define an overall scope by building and maintaining a consolidated timeline.
• Provide a holistic view of the overall projects to the organization and all partners through project status updates and dashboards.
• Define governance, outlining roles, responsibilities, decision rights and clearly defined critical issue paths.
• Ensure success criteria defined upfront to promote alignment and actively lead to encouraged outcomes.
• Actively communicate progress on an ongoing basis, ensuring visibility throughout the lifecycle.

What you will need to have:

• 5+ years of experience in large scale Project Management (which could include consulting) with state-of-the-art hardware and software systems
• 5+ years experience with MS Office Suite, MS Project, Visio, and Power BI
• 8+ years of an equivalent combination of educational background, related experience and/or military experience

What would be great to have:

• Bachelors degree
• Experience working in Fin-Tech organization
• Familiarity with Clarity, Jira, Confluence project portfolio software
• Experience working with international regions
• PMP or equivalent project management certification

Important info about this role: 

• We’re better together. This role is fully on-site.
• Ability to travel up to 25%.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at work: 

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program. 
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-VA1

Salary Range:

$122,900.00-$165,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.