Senior Director of Product Operations

Overview

We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth.  In 10 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places.  We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

The Senior Director of Product Operations who will be successful in this role has an entrepreneurial spirit and will be responsible for elevating the integrity, efficiency and efficacy of product related functions within the supply chain and operations organization. Those functions include Program Management of Product Development, Sourcing and Quality and Technical Development. In this product operations leadership role, you will leverage your sourcing, product/packaging development, project management, and product quality expertise to create strategies, lead and develop the team, and influence cross-functional partners to ensure operational excellence and exceptional execution are achieved on a consistent basis. This structure levels up the leadership with a focus on Product Integrity allowing us to organically reset expectations within key functional areas with a laser focused commitment to Product Excellence. 

You will be responsible for overseeing a team of currently 2 Directors with 8 direct reports between them, processes and budget with expectations for delivering both short and long term priorities and plans. The right person for this role is a results driven yet compassionate leader with the proven ability to successfully motivate, mentor and develop a team to represent Operational Excellence across the Glossier brand. You will work closely with our internal product partners to lead and develop a first-class product operations team that supports Glossier’s growth and expansion, both domestically and internationally. In this role, you will report to the Vice President of Supply Chain and Operations. 

Six Month Expectations 

Team Dynamics, Collaboration and Change Management

• Cultivate the right mix of skills and competencies within the team fostering an environment that enables knowledge sharing, assesses and addresses gaps through actionable feedback with clear development plans to elevate and challenge the team.
• Demonstrate and be an advocate for continuous improvement and evolution of excellence through the lens of people, processes and systems. 
• Drive continued role elevation and best practice implementation of tools and practices.
• Foster a spirit of collaboration and alignment within the team, cross-functionally as well as with our external partners. 

Program/Project Management

• Ensure the creation and use of tracking, risk and data to provide insights for informed cross-functional decisions and actions, resource management and accountability to our shared KPIs and product operations goals.
• Further establish Product Operations capabilities as the leader of the end to end product creation approach to optimize stage gate process in the development of project plans and timelines for effective cross-functional commercialization of Glossier products.

Twelve+ Month Expectations

Strategic Product Operations

• Influence teams along with both internal and external partners to operationalize business practices that accelerate growth objectives globally. 
• Support the development cycle from concept to consumer by implementing strategic frameworks, building capabilities and driving quality as the #1 principle in mindset and action.
• Leverage advanced sourcing, financial and operational knowledge to develop and influence strategic partnerships and choices that optimize margin and promote efficient operations and ways of working.
• Create overall value and negotiation strategies in supplier partnerships.
• Understand the global manufacturing landscape to develop and evolve sourcing strategies that mitigate risks while achieving business goals.

Finance, Reporting and Metrics

• Lead budget management, financial analysis, reporting standards, performance measurement and communication that provides visibility and guidance for product operations team and senior leadership.
• Explore and drive opportunities to scale costs through systems improvement and automated processes that have a strong ROI.
• Develop and evolve management reporting, operational analysis and provide visibility to key partners.
• Create a culture of continual improvement, customer/service focus and cost optimization aligned with Glossier’s values.
• Develop working relationships with other functions to create transparency in reporting, metrics and service levels.
• Implement a playbook of standard operating processes and continuous improvement across the product operations team.

Qualifications 

• Omni-channel beauty industry experience is a must with a preference for candidates who have previously worked in a senior level product leadership role with an emphasis in cosmetics and/or skincare product development. 
• Bachelor’s Degree in supply chain, industrial engineering, operations management or a related field.
• 10+ years of experience in product development, product operations and/or product quality management.
• Previous experience with ERP, WMS, PLM and e-commerce systems in an omni channel environment.
• Extensive knowledge of product development and project management processes within the beauty industry.
• Strong understanding of financial concepts related to project evaluation, financial forecasting, return on investment, etc.
• Assured ability presenting to and influencing leadership.

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

• The estimated annual pay range for this role is $165,000 - $215,000 
• There may be future opportunities for continued pay progression based on continued strong performance in the role.
• Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits.
• Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience. 

NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.