Senior Director of Operations

Senior Director of Operations
Capital One's Enterprise Payment Operations organization is seeking a talented senior leader to lead the ACH and Transaction & File Monitoring teams. As Sr. Director, ACH and Transaction/File Monitoring, you will oversee the day-to-day operations of a bank's Automated Clearing House (ACH) network, ensuring the accurate and timely processing of electronic payments while adhering to compliance regulations, managing risk, and resolving any discrepancies that may arise; often by monitoring transaction flows, investigating exceptions, and maintaining accurate reporting on ACH activity; additionally, you will lead the team that will build out our transaction/file monitoring capabilities for all payment rails. You will be instrumental in influencing simplification, automation and modernization efforts across these critical business processes. You will collaborate with smart and passionate leaders across the organization to influence results that have a direct impact on the Company's bottom line.
Key Competencies:
Strategic Orientation

• Ability to design and leverage strategic operational approaches across multiple processes
• A strategic thinker who can effectively design, influence and execute against high impact initiatives and complex problems

Results Focused

• Proven track record in delivering high quality results and executing consistently well managed operations

Communication

• Highly effective communicator with the ability to communicate complex content at various levels

Problem Solving

• Strong analytical problem solving skills
• Demonstrated ability to leverage data, judgment, and experience to make complex decisions

Collaboration, Influencing and Leadership

• Team player with management experience; solid track record of influencing others, building partnerships, and ability to interact with all levels of the organization
• Serve as an inspiring role model, a leader the team wants to emulate; inspire followership, associate growth, and excitement around the vision and future
• Ability to attract and retain top talent for the organization

Job Specific Skills

• Extensive knowledge of ACH rules and regulations (NACHA guidelines)
• Strong understanding of banking operations and payment systems (including across the payment transaction lifecycle)
• Experience with ACH processing platforms and software (both industry standard and bespoke platforms)

Key Responsibilities
Specific responsibilities include, but are not limited to:

• Managing ACH processing - Overseeing the daily processing of ACH transactions, including file submissions, data validation, and settlement, ensuring compliance with NACHA rules and regulations.
  
  • ACH Exception item management - Investigating and resolving complex ACH exceptions like returns, notifications of change (NOCs), unauthorized transactions, and other discrepancies.
  • Risk mitigation - Monitoring for potential fraudulent activity and implementing appropriate controls to minimize risk associated with ACH transactions.
  • Reporting and analysis - Generating comprehensive reports on ACH activity, identifying trends, and analyzing performance metrics to identify areas for improvement.
  • Compliance oversight - Staying updated on regulatory changes affecting ACH operations and ensuring adherence to all relevant compliance standards.
  • System administration - Maintaining and optimizing ACH processing systems, including software upgrades and configuration changes, in partnership with our product and technology teams.

• Managing File/Transaction Monitoring -Overseeing the hourly/daily/weekly/monthly processing of transactions across all payment rails for the enterprise, in partnership with our product and technology teams, and each business unit
  
  • Customer support & Incident management - Responding to customer inquiries regarding transactions, providing guidance on payment processes, and resolving issues related to payment initiation, execution, settlement and reconciliation.
  • Serve as a thought leader for business areas related to emerging payments, to ensure our monitoring capabilities are keeping pace with the changing payments process/technology landscape

Reports To
Managing Vice President, Enterprise Payment Operations
Location
Richmond, VA or Wilmington, DE, or McLean, VA
This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually
Basic Qualifications

• Bachelor's Degree or military experience
• At least 5 years of financial services experience
• At least 5 years of people management experience
• At least 5 years of operations experience in production
• At least 3 years of process or project management experience
• At least 3 years of experience in risk management or overseeing regulatory requirements
• At least 3 years of experience with relationship management

Preferred Qualifications

• Master's degree
• At least 4 years of experience working with AML/BSA, KYC regulations
• PMP, Lean, Agile or Six Sigma certification
• CRCM, CAMS, CIPP, or ABA Risk Management certification
• At least 8 years of financial services experience
• At least 10 years of people management experience
• At least 8 years of operations experience
• At least 5 years of process or project management experience
• At least 5 years of experience in risk management or overseeing regulatory requirements
• At least 5 years experience in a regulated operations environment within Audit, Legal, and Compliance
• At least 5 years of experience with relationship management

More Benefits, More Health, More Wealth, and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401 K and Stock Purchase Plan

At Capital One, we strive to attract the best people to give them the opportunity to be great."
-Rich D. Fairbank, Chairman, Founder and CEO
We believe in the Power of one
Work & Culture at Capital On e
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $225,100 - $256,900 for Sr. Director, Process Mgt
Richmond, VA: $204,700 - $233,600 for Sr. Director, Process Mgt
Wilmington, DE: $204,700 - $233,600 for Sr. Director, Process Mgt
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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