Senior Director, Operations

Local or 100% Remote

Who we are 

Our mission at Point is to make homeownership more valuable and accessible to all. Every day, we explore, build, and iterate to create innovative financial products that improve the lives of our customers. Together, we’re creating the premier full-stack home equity platform to help current homeowners access their home wealth and aspiring ones realize their dream of homeownership. Point has raised over $180M from Andreessen Horowitz, WestCap, Prudential and other leading investors.

About the role

We are looking for a strategic and dynamic leader to head our HEI Originations team in the U.S., overseeing Underwriting, Processing, Closing, and Funding operations. This role focuses on driving operational excellence by optimizing processes for efficiency and effectiveness while establishing customer experience standards that set us apart in the market. You will collaborate with cross-functional teams to implement process improvements and leverage your expertise in credit and asset valuation, mortgage operations, and title curative processes to support Point’s strategic goals. As a leader, you'll foster a high-performing, collaborative, and engaging team culture that thrives on recognition, growth, and success.

Our culture

We are a people-first, value-driven team. We come from varied backgrounds, experiences, and time zones. Our teams are aligned in service to our goal — to improve the lives of customers. Our culture is built on sharing ideas, supporting each other, and being empowered to do our best work. Find out what you can accomplish as part of an engaged, high-achieving team focused on a common goal.

Your Responsibilities: 

• Lead the HEI originations team in the US that consists of Underwriting, Processing, Closing, and Funding teams.
• Deliver world class operational performance optimizing for effectiveness and efficiency.
• Establish customer experience standards that create market differentiation.
• Drive/support process improvements across the originations workflow in partnership with Product, Biz Ops, and vendors.
• Coach, recognize, and mentor the team to create a “play hard, collaborate well, and have fun environment”.
• Support Point’s strategic objectives through operational expertise in credit/asset valuation, mortgage, and the title curative fields.

About you

• College degree in a related field; an MBA or Master’s degree is a plus
• 5+ years in senior leadership roles, managing execution and supporting strategy
• Strong knowledge of business and operational analytics with the ability to derive insights from data
• Experience in a fast-paced startup environment
• Background in financial services or fintech industries
• Practical experience applying Lean/Six Sigma methodologies
• Expertise in underwriting and title curative processes within the mortgage or real estate industry
• Familiarity with BI tools such as Sigma and Tableau
• Consulting and project management experience

Our benefits 

Generous health benefits

• We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).

Unlimited paid time off

• Recharge with unlimited paid time off and 10 company holidays. 

Flexible remote & onsite work

• Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 

Fully paid parental leave

• Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. 
• For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave. 
• In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay.

Financial wellness

• We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options.

Extra work/life benefits

• We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement. 

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary range for roles at this level based on market by tiers (Region | Location | Market Range):

• Tier 1 | San Francisco Bay Area, New York, Los Angeles, & Seattle | $208,000 - $312,000
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego | $176,800 - $265,200
• Tier 3 | All other US metro areas | $166,400 - $249,600

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.