Senior Director of Learning Strategy and Innovation

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Senior Director of Learning Strategy and Innovation will lead the design and implementation of learning initiatives that support organizational goals. This role demands a strategic thinker with expertise in advanced learning technologies such as AI, simulations, and gamification, and the ability to align learning strategies with business objectives.
Key Responsibilities:
• Learning Strategy: Support the creation and execution of long-term learning strategies, ensuring they align with business goals through aligned OKRs. Conduct needs assessments, gap analyses, and design scalable learning architectures that incorporate emerging trends such as AI-driven personalization and adaptive learning technologies.
• Technology Strategy: Evaluate and recommend cutting-edge learning technologies, integrate new tools into the learning ecosystem, and champion the adoption of innovative approaches like gamification, simulations, and mobile learning. Develop a strategic roadmap for leveraging AI, ML, and other emerging technologies to enhance learning delivery and outcomes.
• Content Strategy: Oversee the development of a robust learning content strategy that ensures relevance, scalability, and engagement across diverse modalities. Collaborate with content experts to design content that incorporates micro-learning, simulations, and blended solutions.
• Audience/Persona Strategy: Drive the creation of persona-based learning strategies to address the unique needs of various learner audiences, including employees, customers, and partners. Leverage data to ensure learning experiences are tailored and impactful for each audience segment.
• Program Design & Implementation: Lead the design and pilot of innovative learning programs, including leadership development and technical skills training. Design comprehensive learning journeys to meet the needs of diverse audiences.
• Stakeholder Collaboration & Consultation: Work closely with senior leadership to translate strategic objectives into actionable learning strategies.
• Measurement and Impact Analysis: Establish KPIs and success metrics for learning initiatives using OKRs. Develop methods for measuring program effectiveness, including ROI analyses and data-driven evaluations, to continuously refine programs based on feedback and performance data.
Qualifications
• 15+ years of experience in learning and development or instructional design with at least 3 years in a leadership or strategy-focused role.
• Demonstrated experience in driving learning innovation, including the creation of scalable frameworks for discovery and experimentation. Proficiency in design thinking to ensure learner-centric strategy and design.
• Proven track record in developing and implementing large-scale learning programs that drive business performance.
• Expertise in leveraging advanced learning technologies, such as AI, ML, and gamification, to enhance learning experiences.
• Experience with Learning Experience Platforms (LXP), Learning Management Systems (LMS) and other learning technologies.
• Strong background in needs assessment, curriculum design, and program evaluation.
Skills:
• Strong strategic thinking and problem-solving abilities, with the capability to turn complex problems into simple, actionable solutions and effectively communicate strategy to diverse audiences.
• Expertise in adult learning principles, instructional design models, and blended learning techniques.
• Ability to influence and collaborate with senior leadership and key stakeholders.
• Excellent communication and presentation skills, with the ability to engage diverse audiences.
• High level of creativity and innovation in designing learning experiences.
• Advanced proficiency in integrating and scaling digital learning solutions.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $186,400 - $335,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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