Senior Director, Collaboration

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.

ob Summary:

As a GDT Director, you will manage the relationships with our top-tier-customers, supporting a wide range of operational activities and management of services delivered by GDT.

As a Director, you will be the primary point of contact for a portfolio of top customers managing all aspects of work being requested for their hosted environment, oversee the customer account, issue resolutions, facilitate client meeting, prepare for a meeting agenda and presentation, track project, analyze a trend report, proactively work with NOC and GDT engineering team to proactively resolve the chronical issue, assist with sales for new growth opportunities.

Key Responsibilities:

· Develop and foster primary relationship with customers, gain a deep understanding of customers business needs, technical infrastructure and current products and services delivered by GDT.

· Consult customers around best practices in cloud technology and hosting environment by keeping the customer informed of key GDT information that is critical to their business (i.e. product roadmaps, customer events, or organizational changes).

· Design, define and prove out the client’s scope of work (SOW) to ensure solutions, technologies and resource allocations support deliverables. Provide advance feedback to Sales, Account Managers, Solution Architects, Engineers and Proposal teams to validate quotes.

· Manage GDT’s customers throughout various stages of the customer lifecycle from New Business through Renewal.

· Understand and translate customer business requirements and goals to applicable groups.

· Consult customers around best practices in GDT's service offerings (Cloud, Networking, Security, etc.) by keeping the customer informed of key GDT information that is critical to their business (i.e. product roadmaps, customer events, or organizational changes).

· Assist in resolving customer issues by facilitating the coordination of efforts among GDT’s support organizations including but not limited to the support operations, product development, product marketing, sales, and executive leadership.

· Manage environments, operations and service delivery, budgeting, utilization, rate and P/L. Ensure Professional Services is operated profitably and take necessary short and long-term actions to optimize the organization’s ROI.

· Direct responsibility for team of client facing engineers. Attract and manage best-in-industry talent, fostering collaboration across the team, identifying development and learning opportunities and coaching team members to uncover their highest potential.

Knowledge, Skills, and Abilities:

· Demonstrated success in working with customers, building relationships, and achieving measurable goals.

· Self-starter with a proven track record of driving customer success and satisfaction.

· Skilled at managing customer relationships, problem-solving, driving alignment, and navigating complex and challenging situation to ensure positive outcomes in a professional manner.

· Exceptional verbal and written communication skills; comfortable meeting with and presenting to audiences at all levels within the organization.

· Thrive in a fast-paced environment with ability to prioritize and multi-task on the fly.

· Lead effectively and manage client Quarterly Business Review as a project.

· Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently.

· Ability to resolve conflicts by finding the win-win scenarios for everyone.

· Ability to read and translate technical documentation such as systems/network architecture diagrams, business continuity/disaster recovery documents.                                                                                                             

· Proven track record as an individual contributor, team member, team leader, and cross-functional enabler.                                   

· Excellent people management, coaching, and motivational skills needed; leading teams to deliver on strategic goals & objectives, with measurable outcomes.

Certifications: Project management certification (PMP) and / or ITIL certification preferred

GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.