Senior DevOps Engineer

ABOUT THE ROLE

As a Senior DevOps Engineer, you will play a critical role in designing and delivering scalable SaaS solutions within Microsoft Azure and select Amazon AWS services. Your primary focus will be optimizing CI/CD pipelines, implementing Infrastructure as Code (IaC) using Terraform and Ansible, and automating software and hardware release processes. You’ll collaborate with cross-functional teams, troubleshoot system issues, and provide mentorship to junior team members. Additionally, you'll lead continuous improvement efforts to enhance system reliability, scalability, and security, while maintaining comprehensive documentation and facilitating knowledge-sharing sessions.

SPECIFIC RESPONSIBILITIES

• Architect and deliver scalable SaaS solutions using Microsoft Azure and select AWS services.
• Design, implement, and optimize CI/CD pipelines for seamless software delivery within the Accela SaaS infrastructure.
• Leverage deep expertise in IaC tools like Terraform, Ansible, and Git to build and maintain scalable infrastructure.
• Manage and optimize Jenkins as part of the CI/CD pipeline.
• Develop and maintain tools that support and automate hardware/software product releases.
• Troubleshoot and resolve complex system issues efficiently.
• Collaborate with Product Owners, Developers, and Engineering Leads to analyze distributed systems and implement improvements.
• Keep system, process, and configuration documentation up-to-date.
• Lead continuous improvement initiatives to boost system reliability, scalability, security, and operational efficiency.
• Mentor junior team members and share knowledge through technical sessions.
• Identify and address system gaps, and strategize process improvements.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science or a related field.
• 7+ years of strategic experience in DevOps Engineering, including cloud infrastructure optimization for reliability and efficiency.
• Extensive experience with Microsoft Azure, Windows, LINUX, and Git.
• Proven expertise in IaC frameworks, such as Terraform and Ansible.
• Proficiency in configuring, optimizing, and utilizing Jenkins within the CI/CD pipeline.
• Strong commitment to security with experience enforcing OWASP guidelines in SaaS environments.
• Proficiency in Site Reliability Engineering (SRE) best practices for improving availability and performance in Azure-based SaaS infrastructures.
• Experience designing and managing secure, resilient network architectures.
• Proven ability to lead incident response efforts for rapid resolution and minimal downtime.
• A track record of driving continuous improvement initiatives.
• Strong collaboration and communication skills.

DESIRED QUALIFICATIONS

• Proficiency in scripting languages like Python for automation.
• Advanced knowledge of monitoring tools like Datadog.
• Expertise across diverse tech stacks with adaptability to emerging technologies.
• Strong familiarity with Atlassian tools (JIRA, Confluence), Slack, and technical project management.
• Experience with Amazon AWS

Accela is establishing a new entity in Costa Rica as part of our global growth strategy. Our organization specializes in advanced SaaS Software Applications covering a wide range of technologies and complex solutions such as: Hybrid Mobile Applications, Data Analytics & Reporting, Enterprise Payment Integrations, Advanced GIS mapping & routing, Responsive Angular UIs, and new AI POCs. These applications are hosted on our multi-cloud platform spanning both Azure and AWS. Being a part of the Accela team provides an opportunity to collaborate with world-class application engineers and a leadership team renowned for expertise in Agriculture, Operations, Security.

Compensation and Benefits: Accela offers a competitive salary and benefits in line with local standards.

Work-Life Balance: Accela is a “remote-first” organization and offers remote work options where feasible so employees can work in an environment that sparks motivation and creativity. Additionally, Accela offers generous paid time off with paid holidays, paid annual leave, paid “wellness days” offered sporadically throughout the year to focus on rest and relaxation, and a company “soft-close” during the week between Christmas Day and New Year’s Day.

Career Growth and Development: Accela encourages and practices promoting from within to enable employees to hone or expand their skill set, contribute more value to the company, and grow. In addition, Accela offers non-promotional learning and development opportunities for skills enhancement through on-the-job training and internal and external education, including a paid LinkedIn Learning subscription to all employees. As a global company, Accela employees have the opportunity to work closely with international teams, providing a broader perspective and a chance to develop a global network.

Impactful Contributions: As a new member of Accela’s Costa Rica team, you will make significant contributions in setting the tone and influencing the company’s success in a new location. This opportunity provides a chance to make a visible impact.

Accela Culture: Our closely integrated, diverse team thrives on a #oneteam philosophy, embracing agile methodologies for software development, fostering a culture of collaboration, and active communication. At Accela, your ideas matter, your contribution makes an impact, and together we thrive. We think of employees as partners because we are all partners in shared success. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality SaaS solutions to the way we engage with our customers and communities to do business responsibly. We offer our employees strong values and purpose, empathetic leadership, and a place where all people feel they belong. Accela believes in building a diverse and inclusive culture where team members can make a real impact.

Your best work starts here. #Oneteam #BeWellWorkWell

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has

never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

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