Senior Desktop Support Specialist

adm Group is a global marketing execution partner to some of the world's most iconic brands. Our purpose is to create meaningful and sustainable brand experiences. We transform marketing execution by bringing together intuitive technology, our expertise in managing complex global supply chains, and a network of local experts to empower marketing, procurement, supply chain, and sales teams, bringing simplicity, visibility, agility, and efficiency to drive end-to-end marketing execution and performance. We are trusted to deliver solutions in creative innovation, strategic sourcing, final mile execution, analytics, and data-driven insights.
Founded in 1992, we have a global footprint, with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a Platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe. 
About the Role
The Senior Desktop Support Specialist supports our core business processes, optimizes our existing systems, and drives innovation. This role will manage IT operations and security, ongoing system maintenance, and troubleshooting, and be responsible for project management and other related functions necessary to ensure consistent network reliability and technology performance. This role interacts with senior leaders and employees at all levels to manage existing IT systems/programs and drive continuous technology improvement.
Responsibilities

• Configure, maintain, and support corporate network infrastructure.
• Support in development of IT policies and best practices for the organization.
• Recommend, implement, and monitor security measures for the protection of data, devices, and networks.
• Conduct regular system audits and checks on network and data security.
• Support in planning and implementation of key initiatives including system updates, upgrades, migrations, and outages.
• Document common issues, causes, and solutions, as well as policies & procedures; create user and web-based guides as well as FAQs.
• Act as project management leader including planning, organizing, and managing overseas SLA teams to monitor progress and drive team to execute deliverables accurately, on time, and within budget.
• Support all IT needs for a population of in-office and remote-based employees, instilling confidence that technology issues will be resolved in a timely manner.
• Work closely with the senior leadership team to prioritize technology needs across the organization.
• Lead technology onboarding (hold 1:1 sessions with new hires) and manage offboarding of employees.
• Administer all equipment, hardware, and software upgrades.
• Maintain inventory of all technology assets.
• Manage e-waste and safe disposal of technological items.
• Research and explore IT best practices and emerging technology; share recommendations for opportunities to improve and update software, systems, and processes.
• Develop strong relationships and partnerships with key stakeholders including senior leaders and employees at all levels.

Qualifications

• Bachelor’s or Associate Degree in Information Technology, computer science or related field
• 3-5 years’ experience in information technology
• Proficient in corporate infrastructure technologies and security best practices
• Experience with enterprise IT solutions, network administration, server maintenance, vendor selection, hardware/software management and support.
• Strong interpersonal skills, customer service orientation, and proactive, solution-focused mindset
• Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.
• Project management and time management/prioritization skills in an agile environment
• Strong communication and presentation skills with a proven ability to present complex technical concepts in a simplified way to non-technical audiences.
• Experience with the following core technologies:
  
  • Windows OS 7/10
  • Windows Server 2003/2008/2012
  • Android / IOS
  • Macintosh OS 10.6
  • Microsoft Suite (Word, Excel, PowerPoint, Outlook)
  • Printer installation, setup and troubleshooting
  • Auto-Task ticketing-tracking system
  • Sage CRM application
  • SonicWall Firewalls, Dell Switches, and Cisco Wireless Access Points
  • Cloud technologies (Microsoft 365, Amazon and Microsoft Azure Web Services)
  • DNS/DHCP/VLANs
  • Backup Methods and Products
  • Disaster Recovery Planning and Simulation

adm is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.