Senior Desktop Specialist

Our Senior Desktop Specialist needs to work well under pressure, delivering and executing on solutions to ensure a flawless IT service delivery for the internal Mimecast teams. This role will assist in the planning and maintenance of IT business systems at the various offices worldwide according to Mimecast Global specifications and local business requirements.  Working as part of, and leading, a team to provide efficient and effective IT support to local and global Mimecast employees.

You’ll join a passionate and talented team and as an IT Site Lead you will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on. You’ll be an essential part of planned upgrades and improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition.

Key Responsibilities:

•          Impeccable IT assistance across all departments and regions

•          Responsible for administrating and maintaining their respected sites

•          Build strong, professional relationships with current and future vendors

•          Maintaining hardware inventory and preform recycling on a timely fashion

•          Preform software and hardware upgrades to adhere to company standards

•          On-boarding and off boarding process

•          Prioritize requests to ensure minimal impact to the end users

•          Effectively communicate with global team

•          Escalate issues within timescales allowed

•          Coordinate with IT Infrastructure team to perform upgrades & maintenance to backend systems

•          Work with the IT Desktop Engineering team on projects and escalations

•          Create change requests for planned and unplanned maintenance

•          Document processes and procedures thoroughly

•          Automate repetitive tasks

•          Facilitate office moves & build out with other organizational departments

•          Adhere to company and departmental policies and procedures

Essential Skills and Experience:

•          5-year minimum IT experience with at least 2 years overseeing local IT site

•          Must have worked in a medium sized environment (200+ Users)

•          Worked in a Global environment with remote support experience

•          Exposure to Microsoft Windows and Mac environment

•          Microsoft Server and Windows certifications

•          Automation utilizing Intunes and JAMF

•          Video Conferencing and A/V systems

•          Core knowledge of Networking connectivity and troubleshooting

•          Familiar with mobile technologies

•          Strong written and verbal communication

The US base salary range for this position is $80,000-120,000+ benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for bonus, incentive plans, and other related benefits.
Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [email protected].

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.