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About Extend:
Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service.
Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in store, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a shipping protection solution, covering consumers in the case of lost, damaged or stolen packages. This is further expanding the company’s addressable market and value creation for merchants.
We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the product and shipping protection industries.
About the Role:
You will be part of Extend's Risk Analytics team with ownership of post-purchase product analytics monitoring. You will play a pivotal role in helping to scale the organization.
What You’ll Be Doing:
- Own analytics for claims operations and post-purchase product features, understanding and explaining key performance trends.
- Guide the team toward robust and actionable tools for monitoring and optimizing claim and servicing products and policies.
- Partner widely with Analytics, Operations, Product and Engineering to optimize claim intake, adjudication and fulfillment product features for excellent customer experience and lower claim cost.
- Cultivate a data-driven culture with your skill for storytelling with data, identifying opportunities and presenting recommendations to improve our post-purchase products.
- Work directly with senior leadership to support management of our claims operations through analysis, data insights, creation of data pipelines, and dashboarding.
What We’re Looking For:
- A curious, entrepreneurial analyst with plenty of creative thinking and initiative
- 4+ years of work experience as a data analyst
- 2+ years of experience in operations, claims, or product analytics
- Expertise with SQL
- Familiarity with Python/R
- Experience building metric frameworks to understand user behaviors
- Excellent stakeholder management skills, with a track record of working cross-functionally to make an impact
- Previous experience working with operations or product teams is a plus
- Bachelor's degree from Maths, Statistics, or a relevant major
- Empathy and humility
Estimated Pay Range: $125,000-$140,000 per year salaried*
* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, work location and job-related knowledge, skills and experience.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Very generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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Top Skills
What We Do
Extend allows any merchant to offer extended warranties and protection plans through our easy-to-integrate APIs or pre-built eCommerce applications. We power extended warranties both online and offline while also providing consumers with a modern, digitally native experience that eliminates the issues customers face today with legacy offerings.
