Job Description
As a Senior Data Scientist on our Customer Care team, you’ll focus on improving our customer care user experience using AI-based technology. You'll develop state-of-the-art LLM-based chatbot solutions and knowledge management systems. In your day-to-day, you will:
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Develop and enhance LLM-based chatbot solutions and knowledge management systems
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Apply and fine-tune generative AI models to improve user experience and customer care efficiency
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Develop models for specific use cases like intent classification, ambiguity detection, retrieval re-ranking, etc
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Collaborate with cross-functional teams to integrate AI solutions within existing frameworks
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Mentor team members in AI techniques and best practices
Qualifications
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5+ years experience in Data Science with relevant exposure to generative AI projects
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Solid understanding of Machine Learning and Deep Learning, including extensive experience in NLP
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Proficiency with Large Language Models, including Prompt Engineering, Fine-Tuning, Automatic Evaluation, and Retrieval-Augmented Generation (RAG)
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Demonstrated ability to implement scalable and maintainable end-to-end solutions
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Proficiency in Python and experience with ML frameworks and platforms (e.g., TensorFlow, PyTorch)
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Strong team player with great communication skills
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Master's degree in Data Science, Computer Science, or related fields — an advantage
Additional Information
We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building strong relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.
What We Do
Wix started out small with a huge idea: To give anyone, anywhere the ability to build a website and create an online presence. Today, with over 200 million users worldwide, we empower any business, community or person to fulfill their dreams and be successful online.
Our vision is big - our drive is bigger.
Why Work With Us
Our work is meaningful. Product innovation is inspired by our users’ unique needs, and how we show up for them can make a big impact on their success. We believe in balancing flexibility and well-being with empowerment and ownership, giving our people the space and support to grow on their own terms and in their own way.
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