Senior Data Insights Analyst

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role:

As a Senior Data Insights Analyst, you will play a pivotal role in leveraging advanced analytics to optimize our collections processes and improve commercial outcomes. Reporting to the Credit & Affordability team, you will be responsible for designing, tracking, and monitoring key performance metrics while identifying root causes and opportunities for process improvements.

You will collaborate with analysts and stakeholders to deliver actionable insights that influence strategic decisions and enhance our debt recovery capabilities. This is an exciting opportunity to apply your data expertise to drive real business impact in a dynamic, customer-focused environment.

What you will be doing:

• Elevate the use of analytics to enhance and optimize collections processes, driving measurable improvements in debt coverage and recovery outcomes.
• Develop and maintain customer segmentation models to improve targeting strategies and commercial performance.
• Manage the data governance framework, ensuring accuracy, compliance, and best practices in all reporting and analytical processes.
• Create, manage, and support ETL processes and data pipelines to generate repeatable insights and monitor the effectiveness of collections initiatives.
• Provide technical support, automate data processes, and optimize data extraction, transformation, and delivery to streamline analytics workflows.
• Work closely with stakeholders to define, prioritize, and deliver effective analytics, including ad-hoc analysis, business case modeling, and root cause identification.

What we would like to see you bring:

• Strong skills in data extraction and transformation from SQL-based databases (e.g., MS SQL Server, SAP HANA) and expertise in data/analytics tools like Python or R Studio.
• Advanced knowledge of visualization tools such as Microsoft Power BI or equivalent, with the ability to present complex data in a clear, concise manner.
• Understanding of machine learning concepts and how to apply them to drive data-driven decisions.
• Familiarity with Git version control principles and data governance best practices.
• Proven experience in analytical roles within large customer-facing organizations, with the ability to translate data insights into actionable business outcomes.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL’s share purchase plan and insurance deals.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location:

Docklands VIC 3008

Job Family Group:

Credit