At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.
We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like True Classic, Decathlon, and InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.
We’re now looking for a thoughtful and proactive Senior Data Analyst to find insights and create analyses that help steer the company accurately towards exponential growth.
What you'll do:
- Investigate, gather knowledge, and prepare business analyses
- Conduct Discovery with cross-functional stakeholders to identify data and metrics they need to solve their business problems
- Propose your own analytical goals and observations that will drive the results of the company
- Create, manage, and maintain reporting dashboards in a BI tool
- Lead projects end-to-end from discovery to activation and post-launch in collaboration with a cross-functional team
Ideally, you'll bring with you:
- Strong experience with BI platforms (like Thoughtspot, PowerBI, Tableau, Looker, or QlikView)
- Advanced SQL knowledge for data extraction and transformation
- Basic understanding of statistical & modeling concepts
- Sharp analytical thinking and problem-solving abilities
- Strong communication skills and the ability to explain complex concepts to both technical and non-technical audiences
- Business savviness to connect data insights with company goals
- Excitement to dig into our business processes to understand how data is generated
- Readiness to work in a multi-stakeholder environment and context-switching
- Adaptability and being effective at managing multiple priorities
It will be awesome if you have:
- Familiarity with cloud data warehouses (Snowflake, BigQuery, Redshift)
- Data Visualization Expertise - Advanced visualization techniques to create impactful, intuitive dashboards
- Deep understanding of business metrics and performance drivers
- Understanding of dashboard performance optimization
- Experience with data transformation tools (preferably dbt)
- Expertise in gathering and documenting business requirements
- Strong ability to build relationships and collaborate across multiple teams
We are:
• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly, and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.
Top Skills
What We Do
Buying online should feel like walking into your favorite local shop: personal, friendly and easy. Zowie’s mission is to recreate offline shopping experiences online - but better.
We’re hiring! We’re growing fast, remote-first, and focused on winning as a team. Check out our open roles.
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.
- Free analysis of your automation potential | Know what you’re buying!
- Free omnichannel inbox | Get savings on tech.
- Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level.
Use Zowie and…
1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%.
2. Care – enables agents to resolve complex cases and increase CSAT by 12%.
3. Sell – detect buying intent and convert up to 40% more clients
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