Content Quality Analyst - Partner Operations

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Join a really exciting opportunity to be a part of a dynamic and fast-growing team at Glovo. The Partner Content Ops department plays a crucial role in ensuring a seamless experience for both partners and customers.

THE JOURNEY

• Onboarding Experience: Ensuring a smooth and efficient onboarding process for thousands of new partners every day is essential for the company's growth.
• Partner Content Management: Maintaining high-quality partner content on the Customer App is crucial for attracting and retaining customers. This involves managing everything from menu items to store information.
• Collaboration: Working closely with various teams, including partner onboarding, customer support, and product teams, is essential to ensure a cohesive and efficient workflow.
• Create and manage core data products that are used to execute impact analysis to evaluate our project performance.
• Improve current data sources & reporting to make faster decisions.
• Work on strategic analysis that will help to detect further content quality and cost efficiency opportunities
• Understand, deep-dive and have a complete awareness of Glovo’s content operations situation at all times.
• Develop analytical frameworks, analyses, dashboards and models for both HQ Project Managers and Content Ops Local teams.
• Raise product requests to improve Content Agents UX and scalability. Identify tech feature improvements and give proactive feedback to the Product team.
• Execute end-to-end projects at a global level.

The successful candidate must be a self-starter, results-oriented, analytical, and passionate about innovation and entrepreneurship. The role would mean not only providing data and insights to guide the team to make the right decisions but also owning full projects related to the Partners. Ownership and responsibilities will be given to you from day one.

WHAT YOU WILL BRING TO THE RIDE

• 3 years of experience providing business teams with data for decision-making
• Analytical skills: breaking big problems into smaller ones and problem-solving skills, with adaptability to change, is a must
• Experience developing in Python and writing complex SQL queries is a  must
• Experience with reporting tools such as Looker, Tableau, and Google Data Studio is a must
• Experience with CRM tools such as Salesforce is a plus
• Experience with data engineering-related tools (Airflow, Github, etc) is a plus 
• Excellent communication skills in English is a must (plus Spanish as a bonus)
• Great team player and organizational skills
• Experience in managing projects is a plus
• International studies or experience is a plus

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!