Senior Customer Success Manager

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently.  A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here’s what we’re up to: https://bit.ly/4fyXonB

Meet Your Team

Our Customer Success team at Choco strives to deliver value to distributor throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth. We are responsible for digitising food service distributors with our AI technology and digital ordering solutions. With Choco AI, voicemail, email and SMS orders are automatically processed into a vendor’s system within seconds allowing them to run a more profitable and less wasteful business. We are now looking for a working student to support us in making our AI technology even more efficient and transform our vendors’ operating processes.

Due to the highly collaborative nature of our business (and the fact that we enjoy spending time together), this is primarily an in-office position (5 days). 

Roles & Responsibilities

• Manage and own the execution of premium supplier distributor, being directly responsible for the revenue generated from each deal.

• Take ownership of our enterprise accounts in the German market.

• Support account executives as they enter the negotiation stage and take ownership of the relationship once commercial agreements have been signed; you will be the daily point of contact to set up the partnership for success.

• Prepare and lead trainings for new partners to ensure a seamless onboarding process.

• Spend 1-2 days on site with vendors as they launch our Choco AI proposition and ensure their team is fully equipped to integrate the product into their daily operations.

• Upsell new propositions and agree on contract renewals with your existing portfolio of partners.

• Liaise between your partners and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to our partners’ needs.

• Share vendor learnings and feedback with the product and marketing team to help drive activities toward acquisition and engagement.

Who We’re Looking For

• 4+ years of experience in an externally-facing project management or customer success role.

• Experience managing complex, enterprise accounts.

• You have a strong work ethic with the motivation to always improve and grow for yourself and the team.

• You have a can-do attitude, are willing to roll up your sleeves, and get things done.

• You are an amazing relationship builder and natural communicator who is comfortable articulating complex technical solutions to internal and external stakeholders.

• You are able to understand a problem, get to the crux of an issue quickly, and implement solutions proactively.

• You have strong attention to detail, set, and maintain high standards.

• You are a huge team player and have a team-first mentality.

• Fluent German communicator (written & spoken).

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.